Customer Support Representative
Ahmedabad, Gujarat, India · Full Time
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- Experience
- Up to 2 yrs
- Salary
- —
- Openings
- 1
- Posted
- 1 week ago
- Work mode
- In office
- Eligibility
- Open to freshers with good communication skills and candidates with 0-2 years of experience.
- Resume
- Required to apply
Where you'll work
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Job description
Job Summary
We are seeking a Customer Support Representative to deliver empathetic and professional assistance to our clients. This role entails addressing customer inquiries, managing complaints, and fostering a positive overall experience.
Company Overview
Media NV, founded in 2014, is a multinational corporation headquartered in North America with offices in Ahmedabad and Chandigarh. The company prides itself on a collaborative, family-like work environment and focuses on developing top-tier products that leverage cutting-edge technology, creativity, and passion to aid businesses in thriving online.
Key Responsibilities
- Maintain a courteous, empathetic, and professional demeanor toward customers.
- Respond swiftly to customer questions and requests across multiple communication platforms.
- Effectively manage and resolve customer complaints.
- Develop comprehensive knowledge of company products to address customer queries accurately.
- Process orders, applications, forms, and other customer requests efficiently.
- Keep precise records of customer interactions, transactions, feedback, and complaints.
- Collaborate with colleagues and internal departments as necessary.
- Provide constructive feedback aimed at enhancing customer service operations.
- Ensure high levels of customer satisfaction through professional support.
Candidate Requirements
- Prior experience in customer service or support is advantageous.
- Strong English communication and interpersonal capabilities.
- Ability to maintain composure and professionalism when handling stressed or upset customers.
- Excellent problem-solving skills and customer management aptitude.
- Comfortable and proficient with computer usage.
- Capable of working autonomously as well as in a team-oriented environment.
- A positive attitude focused on delivering excellent customer service.
Additional Details
Location: Thaltej, Ahmedabad
Work Schedule: Monday to Friday
Experience Level: 0-2 years (freshers with good communication skills are encouraged to apply)