Executive Sales

Position Overview

This role involves serving as a point of contact to address guest inquiries and requests by liaising with relevant departments such as Sales, Data Administration, and Accounting. The candidate will employ effective sales techniques to maximize revenue while preserving guest loyalty to the Marriott brand, including upselling and providing complimentary gifts as recognition for patronage. Responsibilities also include processing Marriott Rewards transactions, managing reservations, and supporting Sales & Marketing administrative tasks.

Key Responsibilities

• Handle guest calls and requests professionally, resolving issues with appropriate internal departments.
• Utilize strategic sales methods to enhance revenue and maintain loyal customer relationships.
• Award complimentary items such as points, tickets, or gift certificates to guests as a token of appreciation.
• Manage all reservation activities including bookings, modifications, and cancellations via phone, fax, or mail.
• Enter and maintain rewards information accurately within designated software systems.
• Perform general office duties supporting the Sales & Marketing team, including filing, emailing, typing, and faxing.
• Assist in staff training and motivation, where applicable, and act as a role model.
• Adhere strictly to company policies, maintain professional appearance, confidentiality, and safeguard company assets.
• Provide excellent and welcoming guest interaction following company standards and anticipating service needs.
• Communicate clearly and professionally both verbally and in writing using proper etiquette.
• Cultivate positive work relationships and collaborate to achieve team goals.
• Monitor performance quality to ensure compliance with standards.
• Carry out additional reasonable duties as assigned by supervisors.

Qualifications and Experience

• Minimum educational requirement: High school diploma or equivalent (G.E.D.).
• At least two years of relevant work experience in a similar role.
• No supervisory experience required.
• No specific licenses or certifications necessary.

Additional Information

The position is based in Dubai on Sheikh Zayed Road, Business Bay and requires on-site presence. Employment is full-time. The company is an equal opportunity employer fostering a diverse and inclusive workplace without discrimination. The JW Marriott brand emphasizes employee well-being and service excellence, providing a supportive environment for career development and personal growth. This position is classified as non-management within Sales & Marketing.