Executive Housekeeper

Job Overview

We are looking for a passionate and dynamic Executive Housekeeper devoted to delivering exceptional guest service and innovative solutions to ensure an outstanding hospitality experience. You will oversee the daily functions of the Housekeeping Department and lead a diverse, multicultural team to exceed the high standards set by Rotana.

Key Responsibilities

• Ensure all guest rooms, public areas, and back-of-house zones meet the highest standards of cleanliness and maintenance.
• Develop and enforce standards and procedures to maximize guest satisfaction and enhance team efficiency in line with company SOPs.
• Lead and supervise the training and development of all housekeeping staff to maintain operational excellence.
• Evaluate, measure, and interpret departmental performance standards consistently.
• Foster strong collaborative relationships within the team and across departments.
• Manage departmental purchasing to maintain quality and control costs effectively.
• Demonstrate professionalism and commitment by setting an example through conduct and work ethic.
• Oversee inventory management including operational equipment, linens, and uniforms.
• Plan and implement both short-term and long-term strategies for the department’s success.

Qualifications and Experience

• Possess a college or university degree.
• Minimum of three years’ experience in a managerial role within a hotel's or resort's housekeeping department.
• Fluency in English, both written and spoken, is required.
• Proficient in hotel management systems such as Micros and Opera, alongside administrative and organizational computer skills.

Core Competencies

• Strong attention to detail and commitment to quality in hospitality.
• Self-motivated and flexible, able to devise creative solutions to challenges.
• Business acumen and ability to influence outcomes effectively.
• Excellent planning and team-building skills.
• Appreciation for diversity and ability to lead a multicultural workforce.
• Adaptability paired with a drive for achieving results.
• Customer-oriented with strong operational management capabilities.