Enterprise Solutions Engineer - Service Management

Overview

Join our sales team focused on building a user-centric marketing and sales engine that nurtures successful, profitable, and long-term customer relationships. You will function as a vital liaison to the product team by identifying and tackling technical, educational, and competitive challenges impacting growth. This position involves joining a newly launched team dedicated to delivering Asana Service Management solutions to IT and service teams, collaborating closely with a specialized Account Executive to create scalable technical strategies for Asana’s sales force. You'll be an integral part of the product General Manager's team, converting customer challenges into actionable solution designs while directly influencing product features, demos, and technical positioning.

Work Arrangement

Based in our Dublin office, this role follows an office-focused hybrid schedule with regular in-office days on Monday, Tuesday, and Thursday. Employees may work from home on Wednesdays, with Friday remote work flexibility depending on job duties and team collaboration.

Key Responsibilities

• Collaborate with the Account Executive to lead technical validation for IT and service team prospects across multiple customer segments from discovery to closing.
• Develop in-depth knowledge of IT and service management processes, such as request intake, approvals, triage, fulfillment, coordination, and knowledge sharing, mapping these to Asana Service Management capabilities.
• Convert customer challenges into practical solution architectures and compelling business value propositions tailored for IT leaders, service owners, and stakeholders.
• Execute technical discovery, whiteboard sessions, and customized product demonstrations aligning Asana with customers’ existing technology environments.
• Assist customers in envisioning enhanced service delivery, workflow automation, and AI applications to improve employee experience and operational efficiency.
• Provide guidance on solution architecture, integration strategies, administrative factors, and deployment plans to ensure confident product evaluation.
• Work alongside Asana Account Executives, Customer Success Managers, and Solutions Engineers to identify growth opportunities within existing accounts using Asana.
• Create scalable demo assets, solution templates, technical collateral, and feedback processes to support organizational growth.
• Collect structured customer feedback, objections, and identify product gaps, conveying insights to Product, Marketing, and Sales leadership for roadmap and go-to-market planning.
• Deliver technical training and best practices to enhance conversations with IT and service buyers across the revenue team.

Candidate Profile

• Curiosity towards AI technologies and emerging tools with eagerness to apply them to boost productivity and collaboration.
• Minimum of 5 years’ experience in Solutions Consulting, Sales Engineering, or comparable technical client-facing roles.
• Comprehensive understanding of IT and service team roles, workflows, operational challenges, and the tools commonly utilized.
• Strong discovery capabilities to uncover customer needs, technical limitations, decision-making criteria, and success metrics before proposing solutions.
• Proficient in conducting product demos, workshops, and whiteboard discussions for both technical and executive stakeholders.
• Ability to clearly and credibly communicate technical concepts including large language models, AI agents, integrations, workflow design, data structure, permissions, and automation.
• Effective collaboration skills to work seamlessly with Account Executives, Customer Success Managers, Product teams, Marketing, and other Solutions Engineers.
• Experience in dynamic early-stage or incubation projects where product capabilities and messaging evolve rapidly.
• Adaptable with strong intellectual curiosity and a proactive approach to building solutions.
• Familiarity with service management methodologies like ITIL, service catalog design, SLA models, and incident/request handling workflows.
• Experience with ITSM, ESM, ticketing, knowledge management, identity management, or workflow automation tools.
• Background in supporting migrations or replacements of legacy enterprise software.
• Understanding of AI-driven automation, self-service platforms, and employee service delivery use cases.
• Comfortable with modern sales tools, demo technologies, and creating scalable technical content for expanding teams.

Compensation and Benefits

The base salary range is estimated between €77,000 and €98,000 annually, subject to factors such as market conditions and individual qualifications objectively assessed during the interview process. Additional compensation elements may include equity, sales incentives, and benefits.

Our benefits are designed to support employees worldwide and typically include:

• Mental health, wellness, and fitness support
• Career coaching and professional development
• Inclusive family-building programs
• Long-term savings or retirement options
• On-site culinary choices tailored to dietary preferences

Company and Culture

Asana is a global leader in human + AI collaboration platforms, trusted by millions of teams worldwide to reach their goals more efficiently. Recognized for outstanding workplace culture and innovation, Asana fosters an inclusive environment valuing diverse perspectives and backgrounds. We ensure equal opportunity employment across all candidate and employee demographics.