Enterprise Account Manager

About BiteSpeed

BiteSpeed is a rapidly growing Sequoia-backed SaaS startup specializing in an AI-driven suite for marketing, support, and sales tailored to e-commerce brands. With over 3,000 e-commerce clients across 50+ countries and a funding milestone exceeding $5.5 million from renowned investors such as Sequoia Capital India, Kunal Shah, and Gaurav Munjal, BiteSpeed is well-positioned in the market.

Role Summary

We are seeking a dedicated Enterprise Account Manager to oversee the complete customer engagement lifecycle—from onboarding through implementation to retention, renewals, upsell, cross-sell, and account growth. This position demands a dynamic individual capable of fostering strong customer relationships while strategically identifying growth avenues and driving revenue expansion.

Key Responsibilities

• Manage the entire customer journey, including onboarding, implementation, adoption, retention, renewals, and expansion.
• Establish and maintain long-term, trust-based customer partnerships.
• Lead smooth onboarding and implementation to accelerate time-to-value for customers.
• Promote product adoption and active customer engagement to maximize BiteSpeed's value.
• Handle renewals and retention ensuring continued client success through measurable business outcomes.
• Identify and execute cross-sell, upsell, and expansion opportunities proactively within your account portfolio.
• Collaborate with customers to fully understand their business objectives, development plans, and emerging needs to unearth new revenue possibilities.
• Continuously monitor account health, product utilization, and engagement indicators to detect risk factors and growth prospects.
• Work closely with product, sales, support, and growth teams to deliver seamless customer experiences.

Candidate Profile

• Possesses 2-5 years of relevant experience in customer success, account management, or related client-facing roles.
• Demonstrates expertise in managing all phases of the customer lifecycle including onboarding, adoption, retention, renewal, and growth initiatives.
• Exhibits a strong commercial acumen with a proven track record of driving revenue through upselling and cross-selling strategies within existing client accounts.
• Comfortable engaging in consultative discussions around ROI, business outcomes, and opportunities for growth.
• Balances customer advocacy with overarching business objectives to create mutually beneficial solutions.
• Thrives in a high-velocity environment handling multiple accounts concurrently.
• Shows genuine dedication to customer success and assumes ownership of fostering enduring client partnerships.

Compensation and Location

Position based in Bangalore. Compensation is highly competitive and aligned with market standards, complemented by generous equity options (ESOP) for all team members.

Company Culture and Values

BiteSpeed values personal and professional growth, wealth creation through equity participation, and collaborative success. We foster an environment of high agency and accountability while encouraging candid communication and prioritizing progress over perfection. Our core values emphasize going above and beyond, making things happen, candid honesty, iterative improvement, and a humble work ethic.

Employee Benefits and Perks

• Health insurance covering medical and accident expenses to ensure peace of mind.
• Quarterly off-site events ranging from strategic planning retreats to social activities and sports competitions.
• Access to Cult Fitness and Cult Play memberships to promote health and wellness.
• Support for personal development including course sponsorships, conference attendance, and books.
• Early salary disbursement policy to provide financial flexibility.