Key Account Manager

About BiteSpeed

BiteSpeed is a Sequoia-backed SaaS startup delivering an AI-native suite for marketing, support, and sales tailored for e-commerce brands. We serve over 3,000 brands worldwide across more than 50 countries and have secured over $5.5 million in funding from prominent investors including Sequoia Capital India, Kunal Shah, and Gaurav Munjal.

Role Overview

We seek an Enterprise Account Manager to oversee the full customer lifecycle — from onboarding and implementation through retention, renewals, upselling, and account expansion. This role goes beyond traditional customer success to encompass strong relationship building along with identifying and driving revenue growth within existing accounts.

Key Responsibilities

• Manage end-to-end customer journey including onboarding, adoption, retention, renewals, and expansion efforts.
• Develop lasting, trusted relationships by becoming a reliable advisor to customers.
• Lead smooth and effective onboarding processes to accelerate time-to-value.
• Promote product adoption and engagement to maximize customer benefit from BiteSpeed solutions.
• Handle contract renewals and ensure sustained customer success through measurable outcomes.
• Proactively seek cross-sell, upsell, and growth opportunities within managed accounts.
• Understand customer business goals and evolving needs to spot incremental revenue possibilities.
• Monitor account health and usage metrics to identify risks and growth potential.
• Collaborate tightly with internal teams across product, sales, support, and growth for a cohesive customer experience.

Candidate Profile

• 2 to 5 years’ experience in customer success, account management, or closely related roles involving direct customer interaction.
• Proven ability to manage full customer lifecycle stages including onboarding, engagement, retention, and renewals.
• Strong commercial acumen with comfort leading discussions around revenue expansion and ROI.
• Exceptional consultative communication skills to discuss business outcomes and growth strategies confidently.
• Balancing customer advocacy with business objectives to create mutually beneficial results.
• Thrives in dynamic fast-paced environments, adept at managing multiple relationships simultaneously.
• Passionate about fostering long-term client partnerships and customer success ownership.

Culture and Values

At BiteSpeed, work is meaningful and personal. We emphasize personal transformation, wealth creation, and winning collaboratively. Our foundational values include going above and beyond, making things happen with high agency, straightforward communication, valuing progress over perfection, and maintaining humility while taking work seriously.

Compensation and Location

This position is based in Bengaluru, Karnataka. We offer competitive market-leading salaries along with generous equity (ESOP) opportunities for all team members.

Employee Benefits

• Health insurance and accident coverage for enhanced security.
• Quarterly team off-sites featuring planning sessions and recreational activities.
• Memberships for Cult Fitness and Cult Play to encourage wellness.
• Support for personal development through sponsored courses, conferences, and books.
• Prompt salary payments within the first week of each month.