AI Product Manager

About BiteSpeed

BiteSpeed is a Sequoia-backed SaaS startup focused on creating an AI-native Marketing, Support, and Sales platform tailored for e-commerce brands. We collaborate with over 3000 brands worldwide across more than 50 countries, and have secured funding exceeding $5.5 million from notable investors including Sequoia Capital India, Kunal Shah, and Gaurav Munjal.

Role Overview

We are searching for an AI Product Manager skilled at working directly with enterprise clients who approach us with complex, unstructured business challenges involving disjointed systems and operational difficulties. This role demands transforming such challenges into effective AI-powered solutions, working closely across strategy, technology, operations, and customer engagement. Unlike typical product management roles, this position involves deep problem-solving beyond writing documentation and moving tickets — you will dive into technical details, automation, and practical AI implementations to achieve business goals.

Key Responsibilities

• Engage with enterprise clients to thoroughly understand their business workflows, obstacles, and objectives, and pinpoint areas where AI can drive significant improvements.
• Convert unclear business problems into AI-focused solution strategies, determining what aspects can be automated, enhanced, or redesigned.
• Lead the end-to-end process from initial problem discovery to solution delivery, collaborating tightly with engineering, product, and customer teams.
• Design AI solutions employing large language models (LLMs), AI agents, automations, and BiteSpeed's existing product features to address real-world customer challenges.
• Work with enterprise stakeholders to build sound business cases, set success criteria, and communicate anticipated impacts of solutions.
• Dive into technical specifics such as APIs, data flows, and system architectures, experimenting hands-on with AI prototypes and tools when necessary.
• Analyze recurring patterns among customer problems and feed these insights into the product roadmap to transform individual solutions into scalable products.
• Create standardized playbooks, workflows, and operational processes to accelerate enterprise problem-solving as the company scales.
• Collaborate with Sales and Customer Success teams on strategic accounts, aiding in client acquisition, onboarding, and growth through advanced, AI-driven solutions.
• Continuously monitor and experiment with emerging AI technologies, models, and methodologies to enhance customer solution capabilities.

Candidate Profile

• Thrives on tackling complex, ambiguous challenges and independently crafting solution approaches without relying on predefined requirements.
• Possesses a strong technical background, comfortable with concepts such as APIs, software integrations, and data pipelines; not necessarily an engineer but able to engage deeply when required.
• Has at least three years of professional experience in product management, solutions engineering, consulting, technology, strategy, operations, or similar fields involving complex problem resolution.
• Displays genuine enthusiasm and curiosity about AI and LLM technologies, having experimented with AI tools or applications beyond basic usage like drafting emails.
• Effective at engaging enterprise customers and senior stakeholders, capable of translating complex technical solutions into clear business language.
• Demonstrates sound business judgment in differentiating problems that warrant advanced AI solutions from those requiring process improvements.
• Comfortable navigating uncertain environments with little guidance while taking strong ownership of outcomes.
• Values impact over titles, enjoys balancing strategic thinking, customer interaction, and hands-on implementation.

Compensation and Location

The position is based in Bangalore. We offer competitive salaries aligned with the market and provide generous equity (ESOP) to all team members.

Company Culture and Values

BiteSpeed values personal transformation, wealth creation, and collective success. Our culture embraces:

• Going beyond expectations
• Driving results
• Open and honest communication
• Prioritizing progress over perfection
• Taking work seriously while maintaining a light-hearted approach to ourselves

Perks and Benefits

• Comprehensive health and accident insurance for peace of mind.
• Quarterly off-sites combining strategic planning and team-building activities like games and sports.
• Access to Cult Fitness passes to encourage physical wellness.
• Support for personal and professional development through sponsored courses, conferences, and books on a case-by-case basis.
• Salary advances during the first week of the month, reflecting a culture of trust.

Additional Information

If interested, please send a personalized message explaining why you want to join and how you fit the role. Employee referrals that result in hires are rewarded with Apple Airpods Pro. For inquiries, contact talent@bitespeed.co.