- Experience
- 3+ yrs
- Salary
- —
- Openings
- 1
- Posted
- 3 days ago
- Work mode
- Work from home
- Resume
- Required to apply
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Job description
About Us
Datacom blends technological expertise with skilled professionals to empower organisations in a dynamic environment. As one of the premier technology providers in Australasia, we collaborate with clients across multiple sectors to address real challenges and deliver impactful solutions. We are dedicated to fostering positive outcomes for our customers, communities, and teams.
Role Overview
Opening across Australian cities including Sydney, Canberra, Melbourne, Adelaide, Perth, and Brisbane, the Endpoint Engineering Team Leader will direct a group of Endpoint Engineers and application packagers to uphold best practice support methods and achieve high customer satisfaction. Due to responsibilities involving Federal Government clients, candidates must hold Australian Citizenship and be able to secure NV1 clearance. The role may require work during evenings, weekends, and a blend of onsite and remote duties.
Key Responsibilities
- Estimate, plan, and allocate sufficient resources to ensure consistent availability and support levels.
- Lead and shape the culture and performance of a high-achieving team.
- Manage team priorities and workloads to meet service level agreements.
- Oversee support models to effectively manage client expectations.
- Offer technical mentorship and support to less experienced team members.
- Optimize resource utilization to fulfill service and support goals.
- Resolve complex technical issues and provide consultation consistent with support strategies.
- Plan system capabilities and resources based on user needs.
- Mentor engineers to enhance their skills.
- Monitor system performance across all corporate platforms.
- Manage hardware and software installation, testing, and maintenance.
- Provide guidance within company policies to meet deadlines and solve technical challenges.
Qualifications and Experience
- Substantial IT industry background with over 3 years in endpoint engineering leadership roles.
- Proven capability to operate independently under competing priorities and collaboratively within teams.
- Mandatory experience includes:
- Leadership of sizeable, high-performance endpoint engineering and SOE management teams.
- At least 2 years in a Managed Service Provider environment.
- Familiarity with ITIL frameworks and ITSM ticketing platforms.
- Expertise in advanced end-user management and both modern and traditional SOE approaches.
- Strong project management skills.
- In-depth knowledge of Azure Virtual Desktop, Windows 365 Cloud PC, Intune, and SCCM (MECM).
- Proficiency in Active Directory Group Policy Management.
- Advanced PowerShell scripting capabilities.
- Excellent analytical, problem-solving, and communication skills.
- Experienced in managing client-facing environments and building strong customer relationships aligned with organizational objectives.
Company Culture and Benefits
Join a supportive environment focused on career progression, well-being, and impactful work. Benefits include industry-leading training and certifications, parental leave, wellbeing support programs like a 24/7 Employee Assistance Program, financial benefits, and employee recognition schemes. The workplace values creativity, inclusion, and innovation, encouraging employees to develop skills and solve complex challenges with a team of dedicated professionals.
Perks
- Paid parental leave
- Round-the-clock Employee Assistance Programme (DataCare)
- Continuous learning opportunities, certifications, and career growth
- Access to top-tier learning platforms and future skills training
- Recognition programs celebrating achievements
- Employee discounts and financial wellness benefits
- Engagement in meaningful work with real impact