Applications Packager

About Datacom

Datacom combines technology expertise with talented people to help organizations succeed amid rapid change. As a leading technology provider in Australasia, they serve a wide range of customers by addressing real-world challenges and delivering impactful results. The company supports governments, enterprises, and growing businesses, aiming to generate meaningful outcomes for clients, communities, and employees alike.

Role Overview

This role centers on providing critical application packaging services to various managed service customers. Working within a larger team, you will respond to both contractual and project-driven requests. This position is based in Wellington and is exclusively available to New Zealand citizens eligible for New Zealand Top Secret Security (TSV) clearance.

Key Responsibilities

• Lead comprehensive application packaging activities, including packaging, repackaging, testing, and deploying applications for both business-as-usual (BAU) operations and project initiatives.
• Oversee application lifecycle tasks such as discovery, analysis, packaging, troubleshooting, deployment assistance, and continuous optimization.
• Work closely with project teams, customers, and stakeholders to scope, plan, and deliver application-related projects within predetermined schedules and budgets.
• Create and maintain operational documentation, standards, and knowledge base materials to facilitate service delivery and seamless handover to BAU support teams.
• Diagnose and resolve any application packaging or deployment issues promptly to minimize disruption and uphold service quality.
• Utilize enterprise tools, frameworks, and processes aligned with ITIL to provide reliable, compliant, and quality application services.
• Promote continuous improvements aimed at boosting performance, efficiency, cost reduction, and better customer satisfaction.
• Maintain strong relationships with customers through responsive communication, professional interaction, and proactive management of tasks and deliverables.
• Participate in pre-sales activities including bid responses, solution design, proof-of-concept work, and project scoping.
• Ensure timely and accurate completion of governance, reporting, forecasting, time tracking, and project administration tasks.
• Develop productive working relationships across teams, acting as a trusted advisor to customers, colleagues, and third-party stakeholders.
• Mentor junior team members by sharing knowledge and supporting skill development throughout the organization.
• Take ownership and show accountability in problem-solving and contributing to a collaborative, high-performing team culture.
• Provide after-hours support for projects and operations as needed to fulfill customer and business goals.
• Commit to ongoing professional development through continuous learning, industry certifications, and engagement in team capability enhancement initiatives.

Candidate Profile

• Minimum of 5 years of experience in the IT industry, preferably with an IT managed service provider.
• At least 3 years’ experience specifically in application packaging roles.
• Deep expertise in application packaging tools such as InstallShield and Master Packager.
• Strong working knowledge of Windows 10, Windows 11, and MacOS operating systems.
• Familiarity with endpoint management platforms including System Centre Configuration Manager, Intune, VMware Workspace ONE, and Jamf.
• Excellent troubleshooting capabilities complemented by strong customer service, communication, and prioritization skills.
• Ability to work independently with minimal supervision in dynamic environments.
• Willingness to travel to Datacom offices, client sites, and conferences as necessary.

Culture & Benefits

Joining the team means receiving support for career growth, well-being, and professional development. Datacom offers industry-leading learning and certification opportunities, employee well-being programs, and family-friendly benefits like paid parental leave. The workplace fosters innovation, inclusion, and meaningful contribution where employees are encouraged to grow, collaborate, and make a real difference.

• Paid parental leave
• 24/7 Employee Assistance Program (DataCare)
• Access to advanced learning platforms and skill development resources
• Recognition programs celebrating achievements
• Employee discounts and financial wellness benefits
• Meaningful work that impacts communities and customers