Duty Manager

About the Role

The Duty Manager acts as the on-duty property manager overseeing all hotel operations to guarantee premium guest experiences and smooth functioning. This position plays a pivotal role in managing guest relations, resolving concerns, supervising lobby guest interactions, and ensuring adherence to service standards.

Key Responsibilities

• Maintain strong collaboration with all departments to support hotel goals and swiftly resolve operational challenges.
• Communicate deviations from standard procedures promptly to relevant teams and distribute daily Manager on Duty reports.
• Drive continuous improvement in service quality while enforcing compliance with policies and procedures.
• Monitor staffing to balance guest service demands with operational and financial objectives.
• Review financial and operational reports to identify cost-saving and efficiency opportunities.
• Intervene in guest or employee incidents to uphold property integrity and satisfaction.
• Empower and lead staff to deliver excellent customer service and set exemplary hospitality standards.
• Handle guest complaints and collect ongoing feedback on service and satisfaction.
• Participate in corrective action planning to enhance guest experience.
• Engage in human resources activities such as accident investigations, service performance feedback, and cross-training for staff.
• Conduct regular inspections addressing appearance, safety, security, and maintenance.
• Recognize team achievements and consistently apply property policies and disciplinary protocols.
• Implement emergency response plans as required including accidents, security threats, and other crisis situations.

Candidate Profile

Education & Experience:

• High school diploma or GED plus four years in guest services, front desk, housekeeping, or related hospitality roles; OR
• A two-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related field plus two years experience in similar areas.

Additional Information

Job location: Al Corniche Street, Doha, Qatar. This role operates onsite with a full-time schedule and falls under management positions in Rooms & Guest Services Operations. The company is committed to an inclusive equal opportunity employment environment that appreciates diverse backgrounds and strictly prohibits discrimination based on legally protected characteristics.