Sales Executive

About the Role

This position supports the Sales & Marketing team through various administrative and guest-facing functions at Sheraton Hotels & Resorts located in Nadi, Fiji. The role involves preparing sales documents, promoting brand awareness, managing client communication, and delivering exceptional guest service aligned with Marriott's standards.

Key Responsibilities

• Perform general office duties including filing, emailing, typing, faxing, and copying to assist sales and marketing activities.
• Prepare and manage sales-related documentation such as proposals, contracts, and banquet event orders.
• Promote internal and external awareness of the Sheraton brand image.
• Assemble information packages using brochures and promotional materials.
• Use sales techniques aimed at maximizing revenue while retaining guest loyalty.
• Manage sales process data accurately including commissions, leads, and third-party information using dedicated software.
• Respond to guest inquiries about hotel facilities, rates, packages, promotions, restaurants, and special events.
• Serve as the primary contact point for clients, communicating with them via phone and email to address questions and requests.
• Adhere to company policies, maintain professional appearance, protect confidential information, and safeguard company assets.
• Welcome guests warmly, anticipate service needs, and provide professional, courteous service throughout their stay.
• Communicate clearly and professionally both verbally and in writing; handle telephone calls using proper etiquette.
• Foster positive relationships with colleagues and support teamwork to achieve shared goals.
• Comply with quality assurance and safety standards; perform light physical tasks as necessary.
• Complete other reasonable duties as assigned by supervisors.

Additional Details

• Job Number: 26103587
• Job Category: Sales & Marketing
• Location: Denarau Island South, Nadi, Fiji
• Schedule: Full Time
• Position Type: Non-Management
• Uniform and personal hygiene must meet company standards.
• Maintain confidentiality and privacy for guests and coworkers.
• Follow all relevant procedures and ensure compliance with company policies.
• Maintain a clean and professional appearance including name tags and uniforms.

Guest Engagement

• Address guest service needs promptly and positively.
• Anticipate guest preferences through attentive listening and observation.
• Use established brand processes (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues and enhance guest satisfaction.
• Greet every guest warmly and engage in conversations about their stay and local attractions.
• Express genuine appreciation to guests and provide courteous farewells.

Communication Standards

• Use clear, appropriate, and professional communication with guests and staff.
• Answer telephones promptly and courteously, using the caller's name, taking messages, and transferring calls as needed.
• Prepare, proofread, and edit documents to ensure accuracy and completeness.
• Exchange information effectively with coworkers.

Work Relationships

• Support coworkers respectfully and foster productive working partnerships.
• Promote teamwork toward common objectives.

Benefits

• Exclusive discounts on accommodations and dining across Marriott properties for employees and their families and friends.
• Opportunities for career advancement and professional development through global training programs.
• Access to the Employee Assistance Program supporting physical, emotional, and financial well-being.
• Employment with a globally recognized hospitality brand committed to diversity, inclusion, and equal opportunity.
• Provided duty meals and transportation for associates.
• Pro-rated payout of unused sick leave at the end of the year.

Commitment to Equal Opportunity

Sheraton Hotels & Resorts fosters an inclusive environment valuing diverse backgrounds and experiences. The company is dedicated to non-discrimination on any protected basis, ensuring equal access to employment opportunities.