Digital Solution Engineering

Overview

The Microsoft AI Business Process team focuses on helping customers digitally transform their operations to generate new revenue streams, enhance customer engagement, and improve organizational profitability. Within the Small Medium Enterprises and Channel (SME&C) segment, this high-growth AI-driven sales team works collaboratively with partners and customers to unlock the greatest market opportunities. Leveraging AI and a broad partner ecosystem, SME&C is redefining how businesses adopt innovative technology for growth.

This team represents a culture of innovation, inclusivity, and continuous learning, where collaboration and customer obsession are core. The role offers up to 40% remote work flexibility while being primarily onsite in Singapore.

Job Purpose

As an AI Business Process Sales and Service Solution Engineer (SE) within the SME-Corporate segment, you will be an integral member of the sales team comprising AI Business Process Specialists, partners, and engineers. Your primary responsibility is to lead sales engagements focused on AI transformations in Sales and Service domains. This involves owning the technical win strategy, strengthening relationships with C-suite executives and decision-makers (BDMs and TDMs), and guiding them through product capabilities, roadmaps, and competitive positioning to secure technical approvals.

Key Responsibilities

• Drive qualified sales pipeline by demonstrating solution capabilities, fulfilling technical proof requirements, and securing design endorsements from customers.
• Develop and execute technical win strategies for each opportunity, addressing customer business challenges and priorities.
• Engage customers through envisioning workshops, technical whiteboard sessions, and tailored demos across Dynamics 365 Sales & Service applications, Copilot Studio, and AI Agents.
• Lead Proof-of-Concept (POC) projects for critical scenarios, document outcomes, and craft detailed technical plans including migration strategies and risk management for partners.
• Illustrate Microsoft’s AI-powered Dynamics 365 offerings as superior to competitors like Salesforce, Oracle, IFS, and others by addressing concerns related to compliance, privacy, and security early in the sales cycle.
• Collaborate with Microsoft’s partner ecosystem to enhance solution delivery, co-sell, and co-innovate ensuring alignment with sales strategies and customer needs.
• Work with Customer Success Units and partners to guarantee customer value realization and adoption of Dynamics 365, capturing intent and planning adoption metrics.
• Commit to continuous professional development with mandatory completion of training and certifications, achieving advanced proficiency in consultative selling and Dynamics 365 expertise.
• Share knowledge and best practices with the broader SE community, act as a technical thought leader by delivering content at internal readiness events and offering architecture insights.
• Handle solution architecture considerations, objections regarding competition, and support proposal finalization.

Qualifications

Required: Bachelor's degree in Computer Science, Information Technology, Engineering, or relevant discipline along with a minimum of 4 years technical pre-sales or consulting experience, or equivalent.

Preferred: Bachelor’s degree with 8+ years pre-sales or technical consulting experience; profound expertise in cloud, hybrid, or on-premises infrastructure architecture, migration strategies, and technology management; certifications in Microsoft or related technologies such as Office 365, Power BI, Azure, cloud platform technologies, information security, or architecture.

Additional Information

This position accepts applications continuously over a minimum 5-day posting period until the role is filled. Microsoft is committed to equal opportunity employment and provides reasonable accommodations upon request for disabilities or religious observances during the application process.