- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 2 weeks ago
- Work mode
- Work from home
- Eligibility
- Candidates must be Australian citizens to apply for this role.
- Resume
- Required to apply
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Job description
About Datacom
At Datacom, we blend technology, expertise, and skilled professionals to empower organizations in an evolving technological landscape. As a leading technology provider in Australasia, we partner with clients from various sectors to resolve practical challenges and achieve significant results. We serve a wide range of clients including governments, large enterprises, and emerging businesses, with a commitment to impact our customers, communities, and colleagues positively.
Role Overview
Due to team expansion in the Brisbane region, multiple Desktop Support Engineer positions are available. In this role, you will provide comprehensive End User Services to Datacom customers. Aligned with business needs, your duties will cover routine maintenance, hardware and software break/fix, remote assistance, software deployment, and relocation support.
Key Responsibilities
- Deliver outstanding technical assistance in a fast-paced setting prioritizing customer satisfaction.
- Support new users in receiving and setting up IT hardware.
- Prepare new devices like laptops and mobile phones, ensuring they are updated and ready for deployment.
- Log all customer interactions within the designated IT service management tool.
- Maintain consistent communication with customers regarding the progress of their service requests.
- Utilize tools and procedures to meet service delivery standards per established SLAs.
- Proactively oversee and upkeep client infrastructure as directed.
- Drive continuous service and process enhancements.
- Adhere to industry best practices and ITIL standards, including change and release management.
Required Qualifications and Skills
- Proven excellence in delivering end-user support and customer experiences.
- Strong ability to prioritize tasks to meet all service level agreements successfully.
- Thorough knowledge of laptops, desktop computers, printers, AV equipment, BYOD policies, and mobile device management.
- Exceptional verbal and written communication skills to convey technical information clearly to various audiences.
- Demonstrated ability to deliver professional customer service and operate independently with excellent time management.
Culture and Benefits
Join a supportive environment that encourages career progression, prioritizes well-being, and fosters meaningful impact. Benefits include:
- Flexible and hybrid work arrangements
- Paid parental leave
- 24/7 access to Employee Assistance Programme (DataCare)
- Continuous opportunities for learning, certifications, and career growth
- Access to premier learning platforms and future skills training
- Recognition programs rewarding outstanding contributions
- Attractive employee discounts and financial wellness benefits
- Engagement in work that delivers real, valuable outcomes
Additional Information
Applicants must be Australian citizens to qualify for this opportunity. Some benefits may have eligibility requirements and conditions.