Service Delivery Coordinator (Fixed-Term Until May 2027)

About Us

Datacom combines advanced technology with expert talent to assist organisations in succeeding within a rapidly evolving landscape. Recognised as one of Australasia's foremost technology providers, we collaborate with customers spanning various sectors to address practical challenges and generate impactful results.

Our commitment extends to supporting governmental bodies, large enterprises, and emerging companies with meaningful outcomes for our clients, communities, and colleagues.

About The Role

The Service Delivery team plays a crucial role within the company by influencing internal delivery processes and collaborating closely with clients to fulfill their business needs. This position enables you to be proactive, bring innovation, and enhance lives through technology solutions.

As a Service Delivery Coordinator, you will be pivotal in ensuring services agreed upon in contracts are delivered effectively to clients. Acting possibly as the primary contact for customers regarding service delivery, you will align customer expectations with Datacom's service standards. This role involves end-to-end support for clients and working alongside Service Delivery Managers to assist Datacom’s wider customer portfolio.

Based in Wellington, the role might require attendance at client sites.

Key Responsibilities

• Managing contracts and commercial relationships
• Overseeing service management and operational execution
• Coordinating virtual teams
• Handling financial aspects related to service delivery
• Providing administrative support
• Maintaining customer relationships and ensuring satisfaction
• Generating reports
• Driving ongoing service improvements and innovation

Candidate Profile

We seek candidates with approximately one year of experience in IT, ideally within an IT managed services context. A passion for customer experience, organisational skills, and familiarity with service delivery practices are essential. Experience with SLA compliance, client contracts, service reporting, invoicing or billing analysis, customer relationship management, client presentations, and collaboration with internal teams and Service Delivery Managers is valuable.

Knowledge of service management frameworks such as ITIL is preferred, as well as a solid understanding of technical principles. Experience with ServiceNow IT service management, Microsoft 365, Microsoft Copilot, Power Automate, and awareness of security issues are advantageous. Skills in producing reports via Power BI would be beneficial. Excellent communication abilities and exceptional relationship-building skills are critical.

Culture and Benefits

Join a supportive team that fosters career growth, wellbeing, and meaningful impact. We offer industry-leading professional development, wellbeing programs, and employee benefits that support thriving on both professional and personal levels.

Our culture encourages empowerment, inspiration, and excellence. Whether enhancing skills, addressing complex challenges, or collaborating with top industry professionals, you will be part of a team embracing curiosity, innovation, inclusion, and making a real difference.

Employee Benefits

• 24/7 Employee Assistance Programme (DataCare)
• Paid parental leave
• Continuous learning, certification, and career advancement opportunities
• Access to premier learning platforms and future skills training
• Recognition programs celebrating outstanding contributions
• Attractive employee discounts and financial wellbeing resources
• Engagement in meaningful work impacting real-world outcomes

Additional Information

Eligibility criteria and other conditions may apply to certain benefits.