Customer Voice Process Executive - Escalations

About the Role

We are looking for a Customer Voice Process Executive specializing in escalations based in Bangalore. The role offers a salary up to ₹30,000 plus additional performance incentives and requires at least one year of experience.

Key Responsibilities

• Conduct outbound calls to customers with the aim of resolving inquiries and sharing relevant information about products and services.
• Engage professionally and courteously with customers to ensure a positive interaction experience.
• Resolve customer queries promptly and accurately by providing clear and helpful information.
• Keep detailed records of customer communications and transactions within the company database.
• Collect and document customer feedback to support improvements in service delivery.
• Collaborate effectively with team members to meet collective targets and objectives.

Candidate Requirements

• Education: Any graduate; freshers are also welcomed to apply.
• Exemplary verbal communication skills in English; proficiency in additional languages is advantageous.
• Basic proficiency in MS Excel and comfort with general computer usage.
• Strong customer service aptitude and capability to manage challenging situations with professionalism.
• Adaptability and readiness to work within a dynamic environment.

Benefits

• Competitive remuneration coupled with performance-based bonuses.
• Comprehensive training programs aimed at professional development.
• Career advancement opportunities within the organization.
• An inclusive and supportive workplace culture promoting teamwork.