Customer Voice Process Escalations Executive

About the Role

The position of Customer Voice Process Executive (Escalations) is based in Bangalore and offers a salary up to ₹30,000 plus performance-related incentives. Candidates with 1 or more years of professional experience are preferred.

Key Responsibilities

• Make proactive outbound calls to customers addressing their queries and providing detailed information about products and services.
• Maintain a courteous and professional demeanor during all interactions to ensure a positive customer experience.
• Resolve customer questions efficiently by delivering accurate and helpful responses.
• Accurately document all customer interactions and transactions in the organizational database.
• Collect and report customer feedback to support service enhancement initiatives.
• Collaborate effectively with team members to meet collective objectives and performance targets.

Candidate Requirements

• Any graduate degree; fresh graduates are welcome to apply.
• Strong verbal communication skills in English; proficiency in additional languages is advantageous.
• Basic proficiency in MS Excel and comfort with general computer usage.
• Customer-oriented mindset with the ability to professionally manage challenging customer situations.
• Adaptable and willing to work in a dynamic and changing work environment.

Benefits

• Attractive salary complemented by performance bonuses.
• Thorough training and opportunities for professional development.
• Potential for upward mobility within the company structure.
• Supportive and inclusive workplace culture fostering growth and collaboration.