Customer Voice Process Escalations Executive

About the Role

We are seeking a Customer Voice Process Executive specialized in handling escalations based in Bangalore. This role involves proactively reaching out to customers to resolve queries and provide detailed information about our products and services, ensuring a positive engagement experience.

Key Responsibilities

• Initiate outbound calls to customers to address inquiries and supply accurate product and service information.
• Maintain a friendly and professional interaction with customers to foster a positive customer experience.
• Efficiently resolve customer queries by providing precise and effective solutions.
• Document all customer interactions and transactions diligently within the company database.
• Collect feedback and valuable insights from customers to aid service improvement efforts.
• Collaborate closely with team members to meet organizational goals and targets.

Required Qualifications and Skills

• Educational Background: Any graduate, including freshers, are welcome to apply.
• Communication: Proficient verbal English communication skills are essential; proficiency in additional languages is a plus.
• Technical Proficiency: Basic computer skills with knowledge of MS Excel.
• Interpersonal Skills: Strong customer service focus and the ability to handle challenging situations professionally.
• Adaptability: Flexibility to work in a fast-changing environment and react to evolving job requirements.

Benefits and Perks

• Attractive salary package up to ₹30,000 plus performance-based incentives.
• Comprehensive training and continuous development programs to enhance skills.
• Career advancement opportunities within the company.
• A supportive and inclusive workplace culture promoting teamwork and respect.