Customer Service Representative Lead

Job Overview

The Customer Service Representative Lead oversees assigned cleaning areas, ensuring cleanliness and sanitation, while directing custodial staff activities.

Key Responsibilities

• Execute janitorial tasks and follow the established daily cleaning schedule.
• Guide and assist custodial staff under the direction of the Custodial Supervisor.
• Support the Custodial Supervisor in employee scheduling and conducting training sessions.
• Operate powered cleaning machinery safely and efficiently.
• Manage equipment inventory including tracking maintenance and necessary repairs.
• Coordinate cleanup efforts and repair schedules as required.
• Maintain consistent upkeep of assigned areas daily.
• Monitor and control cleaning supplies inventory.
• Help with procuring cleaning supplies and equipment alongside the Custodial Supervisor.
• Perform inspections focusing on quality, service, and safety standards.
• Report any incidents or hazardous situations promptly to the supervisor.
• Communicate employee and customer issues to the supervisory team.
• Ensure proper use of personal protective equipment and supplies among employees.
• Address unsafe behavior directly, then notify the supervisor immediately.
• Offer suggestions for improvements to enhance operational effectiveness.

Qualifications

• High school diploma or GED required.
• Between one and two years of relevant work experience.
• Certification in CPR/AED/First Aid mandatory.
• Possession of a valid driver's license may be required.
• Completion of all necessary safety and task-related training certifications.
• Forklift certification may be required depending on assignment.

Knowledge and Abilities

• Capability to read and interpret instructions, manuals, and related documents accurately.
• Strong verbal and written communication skills.
• Familiarity with cleaning techniques and equipment, with a willingness to share knowledge within the team.
• Understanding of maintenance and care needed for cleaning machinery.
• Awareness of cleaning chemicals and compounds including their safe and effective application.

Physical and Work Environment

• Ability to lift and move objects weighing up to 35 pounds regularly.
• Typical work environment conditions inclusive of duties requiring sitting, talking, or listening.
• Reasonable accommodations may be made for qualified individuals with disabilities.

Work Schedule and Compensation

The work week is Monday through Friday, from 6:00 AM to 2:30 PM. Compensation is set at $18 per hour.

Benefits

The company provides a comprehensive benefits package. Details can be found on the employer's official career page.

Equal Opportunity

SBM Management Services, LP and its affiliates are dedicated to equal opportunity employment practices without discrimination based on race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, veteran status, or any other legally protected status.