Customer Service Representative Lead

Job Overview

The Customer Service Representative Lead is tasked with ensuring cleanliness and sanitation of designated areas while also guiding custodial staff in their daily routines.

Key Responsibilities

• Carry out janitorial tasks according to assigned duties
• Complete all daily scheduled cleaning assignments
• Offer supervision and support to custodians as directed by the Custodial Supervisor
• Aid in scheduling and training custodial personnel when required
• Operate various motorized cleaning machines effectively
• Manage inventory, upkeep, and repairs of cleaning equipment
• Organize cleanup and necessary repairs promptly
• Maintain cleanliness and orderliness of assigned workspaces daily
• Monitor and keep track of supply inventories
• Support Custodial Supervisor in acquisition of cleaning materials and apparatus
• Conduct quality, service, and safety inspections routinely
• Report incidents, hazards, and personnel issues to the supervisor
• Ensure employees use personal protective equipment and supplies properly
• Address unsafe behaviors immediately and inform the supervisor
• Make suggestions for improvement regarding cleaning and safety procedures

Qualifications and Skills

• High school diploma or GED required
• 1 to 2 years of related experience in custodial or facility maintenance roles
• CPR, AED, and First Aid certification mandatory
• Possession of a valid driver's license may be necessary
• Completion of all required safety and task-based training certifications
• Forklift certification could be required
• Strong ability to interpret instructions, manuals, and procedures
• Excellent verbal and written communication skills
• Knowledge of cleaning techniques, tools, and compounds with safe usage
• Understanding of cleaning equipment maintenance and care

Physical Requirements and Work Environment

• The role requires frequently sitting, talking, and listening, along with lifting or moving items up to 35 pounds
• The work environment involves routine exposure to cleaning-related tasks and materials

Work Schedule and Compensation

• Work hours: Monday to Friday from 10:00 AM to 6:00 PM
• Hourly wage ranges from $16.50 to $17.50

Equal Opportunity Employment

The employer is an equal opportunity workplace welcoming applications from diverse backgrounds regardless of race, gender, religion, age, and other protected categories.