Customer Service Representative Lead

Job Overview

The Customer Service Representative (CSR) Lead is responsible for maintaining cleanliness and sanitation in designated areas while offering guidance and support to custodial staff.

Key Responsibilities

• Carry out janitorial tasks and complete all duties indicated on the daily schedule.
• Provide direction and assistance to custodians under the Custodial Supervisor’s guidance.
• Support Custodial Supervisor with staff scheduling and training when required.
• Operate motorized cleaning equipment safely and efficiently.
• Monitor and manage equipment inventory, including maintenance and repairs.
• Coordinate cleanup and repair activities as necessary.
• Maintain the assigned areas through daily upkeep activities.
• Track supply inventory and assist in procuring cleaning supplies and equipment.
• Conduct inspections focused on quality, service, and safety standards.
• Report any safety hazards, incidents, or personnel issues promptly to the supervisor.
• Ensure proper usage of personal protective equipment and supplies by employees; correct risky behaviors and escalate to supervisor immediately.
• Offer suggestions for improvements and corrective measures in operational areas.

Qualifications

• High school diploma or GED is required.
• 1 to 2 years of relevant work experience in a similar role.
• CPR, AED, and First Aid certification are essential.
• May require a valid driver’s license and forklift certification.
• Completion of all relevant safety and task training certifications.

Skills and Abilities

• Ability to comprehend and follow instructions, procedures, and manuals accurately.
• Strong verbal and written communication capabilities.
• Thorough knowledge of cleaning techniques, equipment care, and chemical usage.
• Adeptness in sharing knowledge and working collaboratively with the team.

Physical Demands and Environment

• Must often be able to sit, talk, and listen as part of daily tasks.
• Ability to lift and move objects weighing up to 35 pounds.
• The position takes place in a janitorial or cleaning environment with varied physical demands.

Compensation & Benefits

The hourly wage ranges from $17 to $18 per hour. The employer offers a comprehensive benefits package for eligible employees.

Equal Opportunity Employer

SBM Management Services, LP is committed to providing equal employment opportunities irrespective of race, color, ancestry, religion, national origin, gender, sexual orientation, age, disability, veteran status, or any other protected status.