Customer Service Manager

About the Role

Join Walmart Canada as a Customer Service Manager and gain valuable leadership and operational experience in a dynamic retail environment. In this position, you will oversee front-end operations to ensure outstanding customer service, foster a welcoming shopping experience, and strengthen customer loyalty. You will also ensure the store complies with company policies and operational standards, contributing to smooth and effective store management. This role is perfect for those eager to lead and advance in the customer service or retail sector.

Key Responsibilities

• Maintain and enforce safety protocols, emergency procedures, including proper lifting techniques, cleanliness, managing closed registers, responding to emergency alerts, theft prevention, and evacuation readiness.
• Address customer and associate issues professionally, offering guidance and support to resolve concerns and enhance the front-end experience.
• Supervise front-end operations by ensuring adequate associate coverage, coordinating breaks, and supporting registers to keep customer flow smooth and efficient.
• Train associates on company systems, procedures, scanning accuracy, productivity targets, discount and EAS processes, safety protocols, and company initiatives.
• Monitor purchase, return, and exchange transactions for compliance with company rules, provide necessary approvals, rectify errors, and confirm proper procedures are followed.
• Support electronic article surveillance (EAS) by ensuring proper deactivation of merchandise, accurate alarm handling by greeters, and completion of related logs.
• Manage cash operations including register preparation, cash supply for cashiers, maintaining appropriate cash levels, and performing audits to ensure register accuracy.
• Promote and oversee company programs such as credit card services, protection plans, charity efforts, and discounts for associates and customers.
• Demonstrate flexibility by working various shifts including evenings, weekends, and holidays as required to maintain consistent store operations and customer satisfaction.

Challenges

• Effectively handle high workloads in fast-paced settings, including overnight hours, planning to stay alert and productive.
• Manage large volumes of restocking and recovery tasks with efficiency and accuracy.
• Perform physically demanding tasks like standing for long periods, bending, and lifting items weighing up to 50 lbs., as well as repetitive tasks such as stocking and organizing products consistently.

Why Work With Us

• Experience a vibrant, fast-moving work environment where each day offers new challenges.
• Be acknowledged and appreciated for your efforts and contributions.
• Take advantage of opportunities for skill development and career advancement.
• Make a meaningful difference by helping customers save money and enhance their lives.

Compensation

The starting hourly wage for this position is $17.70.

Qualifications

Applicants must be at least 16 years old. Walmart is committed to accommodating disability-related needs for applicants and associates as mandated by law.

Location

This position is based at 60 Pine Grove Rd, Bridgewater, Nova Scotia, Canada.

Additional Information

To enhance candidate evaluation, Walmart may utilize artificial intelligence-powered tools during screening and interviews. Further details are available in the Walmart Canada Job Applicant Privacy Notice.