Store Manager

About the Company

We are a dynamic and rapidly expanding organization committed to innovation and providing exceptional customer experiences. Serving one in every 24 individuals worldwide, our company places customers at the core of all operations. We nurture our employees to grow from skilled professionals into entrepreneurial leaders by encouraging creativity, passion, and unconventional approaches.

Job Function and Reporting

This role belongs to the Sales function and reports directly to the Zonal Sales Manager.

Role Purpose

This position is responsible for the overall management of the retail store, ensuring compliance with established procedures to deliver outstanding customer experiences while achieving revenue and cost objectives.

Key Responsibilities

• Ensure all store operations align with defined standard operating procedures (SOPs).
• Maintain the store’s visual appeal and appearance in accordance with company benchmarks.
• Manage cash handling efficiently and enforce measures to prevent theft while maintaining safety and security.
• Implement visual merchandising strategies following plans and guidelines.
• Oversee inventory and stock control to avoid shortages or excess stock.
• Prepare and submit key performance indicator (KPI) reports punctually as per guidelines.
• Responsible for preparing the store for official launches, including manpower, furniture, IT equipment, and device inventories.
• Coordinate the closure of stores undergoing refurbishment or conversion.
• Meet sales targets by increasing conversion rates from walk-in customers through new customer acquisition and upselling strategies.
• Ensure management information system (MIS) tracking is accurate and timely at customer relationship officer (CRO) levels.
• Control store expenses within the approved budget.
• Provide feedback and suggestions to enhance overall store productivity.
• Manage and motivate outsourced store staff, including scheduling daily rosters and conducting briefings.
• Address and escalate staff attrition concerns promptly.
• Maintain adherence to customer experience (CE) standards and guidelines.
• Allocate staff efficiently based on customer demand during operational hours.
• Handle challenging customer situations personally when necessary.
• Recommend improvements to customer experience delivery processes.

Required Skills

• High energy and enthusiasm.
• Strong adherence to processes and procedures.
• Effective project management capabilities.
• Understanding and focus on delivering excellent customer experiences.
• Ability to build and maintain strong partnerships.
• Strong influencing and interpersonal skills.

Educational Qualifications

Applicants must possess a post-graduate degree such as an MBA or an equivalent diploma in Business Management.

Experience Requirements

The ideal candidate will have between 4 to 6 years of professional experience, including a minimum of 2 years in retail business operations.