Recovery Advisor

Job Overview

We are actively seeking a Recovery Advisor to engage with customers concerning overdue payments, manage their accounts, and facilitate financial settlements effectively.

Key Responsibilities

• Reach out to customers using phone, email, and other communication methods about their overdue balances.
• Analyze customer account details to evaluate outstanding amounts.
• Negotiate and arrange payment plans or settlements with customers.
• Conduct follow-ups on missed payments or unresolved cases.
• Keep precise and up-to-date documentation of all customer communications and recovery efforts.
• Investigate customer disputes and collaborate with other departments to resolve these issues.
• Adhere to industry standards, company guidelines, and ethical practices in collections.
• Track collection performance metrics and strive to meet recovery targets.
• Refer complex or high-risk cases to senior management when needed.
• Deliver exceptional customer service while managing sensitive financial matters.