Customer Service Host

Role Overview

We are seeking a Customer Service Host to join our team located at a client's office in Fenchurch Street, London. This role involves becoming part of a dynamic, diverse group supporting a Fortune Global 500 company known for excellence and innovation. This position demands strong time management, ownership, and excellent communication to create welcoming, positive experiences for guests.

Key Responsibilities

• Delivering a warm and professional welcome to visitors entering the building.
• Overseeing smooth daily operations on the floor while ensuring a safe environment for all occupants.
• Enhancing engagement with customers across all areas.
• Monitoring the functionality of equipment and technology, reporting issues promptly.
• Maintaining exceptional standards to consistently exceed customer expectations.
• Verifying that meeting rooms are prepared according to specified arrangements.

Candidate Profile

• Align with the company's core values: Create Rapport, Be Brilliant, Innovate, Walk Tall, and Stronger Together.
• Possess a friendly, outgoing demeanor able to build rapport easily with key stakeholders.
• Be proactive, adaptable, detail-oriented, and eager to learn and develop professionally.
• Exhibit polished personal presentation and strong interpersonal skills.
• Be proficient in computer use with excellent verbal and written communication, including professional telephone and email etiquette.
• Demonstrate the capacity to work independently and handle one’s own workload effectively.

Contract Details and Benefits

• Full-time permanent contract.
• Working hours: 40 per week, Monday to Friday, 7 AM to 8 PM with scheduling flexibility as required.
• Annual salary: £32,500.
• Financial benefits including exclusive travel and grocery discounts, life assurance, and cash incentives.
• Pension scheme contributions for future financial security.
• Access to health and wellness programs including Employee Assistance and digital GP services.
• Opportunities for personal and career growth through extensive training and leadership programs.
• Recognition of exceptional performance via WOW Awards.
• One paid day off per year dedicated to supporting a personal charitable cause.

About the Employer

Rapport Guest Services is an award-winning provider of customized front and back of house guest services across major cities in the UK, Ireland, US, and Hong Kong. The company boasts collaborations with leading UK blue-chip clients ranging from boutique firms to large international corporations, all focused on delivering exceptional customer service.

Company's Distinctions and Commitments

• Awarded Best Company to Work For in the UK Business Services Sector (2021).
• Ranked as second Best Large Company to Work For in the UK and third in London (2021).
• Received 'World Class' three-star rating from Best Companies (2021).
• Listed among Top 30 Best Places to Work in Hospitality (2021).
• Recognized for Excellence in Diversity & Inclusion (HR in Hospitality Awards 2019).

Diversity and Inclusion

Rapport is dedicated to fostering equality, inclusion, and diversity within the workplace. It supports various Employee Networks encouraging safe spaces for connection and celebrates diverse backgrounds. The company is a Disability Confident Employer collaborating with partners to provide opportunities for people with special educational needs and disabilities.

Application Process

Applicants will be contacted within 5-7 working days. Given high application volumes, candidates are advised to apply for roles suited to their experience and to monitor their mailbox including spam folders for communication.