Customer Assistant

About the Role

Join our stores that have been a cornerstone in their communities for over 150 years, driven by a passion for excellent food and prioritizing customers. As a Customer Assistant, you will be essential in ensuring our stores operate smoothly by bringing energy, working collaboratively with the team, and fulfilling our promise to deliver everything customers expect from us daily.

Key Responsibilities

• Delivering thoughtful, friendly, and helpful service that puts customers at the center and makes them feel appreciated.
• Assisting customers wherever needed, whether it involves restocking shelves, preparing orders, serving at the checkout, or promoting products.
• Using digital tools adeptly to enhance job performance and improve customer experience.
• Managing stock organization, moving items including heavy loads to the appropriate areas, and maintaining clean, tidy, and well-presented shelves.
• Gaining thorough knowledge of available products, services, and promotions to confidently guide and recommend to customers.

Requirements and Qualities

• Right to work in the UK is mandatory.
• Applicants must be at least 18 years old due to working hours and handling certain goods like alcohol.
• A warm, welcoming, and enthusiastic approach to helping customers.
• Ability to thrive in a fast-moving, physical, and energetic environment.
• Team-oriented mindset with willingness to support colleagues and collaborate effectively.
• Flexible and open to working across different store areas and tackling new challenges.
• Eagerness to learn and embrace new methods to enhance service quality.
• Comfortable acquiring new digital skills and technologies relevant to the role.
• Strong sense of pride and ownership in work, with close attention to detail and commitment to maintaining cleanliness and improving customer experience.

Benefits and Support

• Colleague discount card offering 10% off at Sainsbury’s, Argos, Tu, and Habitat, increasing to 15% at Sainsbury’s on Fridays and Saturdays.
• Holiday leave allocation based on working hours.
• Enhanced family leave options including maternity, paternity, and adoption leave.
• Competitive pension scheme with matched contributions between 4% and 7.5% and life insurance coverage up to six times your salary.
• Opportunity to purchase discounted shares in Sainsbury’s.
• Additional retail discounts for eating out, holidays, and more.
• Physical wellness programs such as cycle to work and bike rental schemes, gym discounts, and health/dental cash plans.
• Mental health support via 24/7 Employee Assistance Programme and online wellbeing resources.
• Financial assistance options including interest-free season ticket loans, pay advances, affordable lending, and payroll savings plans.

Inclusion and Development

We are committed to fostering an inclusive environment where all colleagues can excel and customers feel welcomed. We provide enhanced discretionary leave to support families, provide career growth resources, and have internal networks to ensure representation and remove workplace barriers. Our development initiatives include mentoring, training, and career advancement opportunities alongside diversity celebrations to promote respect. Reasonable adjustments for application and interview processes are available upon request.