Customer Service Executive

About the Role

Maxicus Kochar Tech is actively recruiting for the position of Customer Service Executive for their APB HNI inbound process in Delhi-NCR. This role involves managing inbound calls and providing exceptional customer service within the banking domain for both freshers and experienced candidates.

Key Responsibilities

• Professionally manage inbound customer calls with efficiency and courtesy.
• Deliver outstanding customer experiences to enhance satisfaction and build loyalty.
• Comprehend and address customer inquiries regarding company services.
• Adhere strictly to company policies, procedures, and quality standards throughout the process.
• Maintain full compliance with all process and regulatory requirements.
• Keep updated knowledge of the organization's products and services.
• Accurately record customer information and document call details.
• Escalate more complex or unresolved customer issues to the appropriate teams when necessary.

Candidate Profile and Requirements

• Applicants should hold a graduate degree in any field.
• Both freshers and individuals with prior experience are eligible to apply.
• Strong communication skills paired with effective customer handling capabilities.
• Excellent listening skills and a problem-solving mindset.
• Basic proficiency with computers is required.
• A professional demeanor and customer-centric approach are essential.
• Preference given to candidates available for immediate joining.

Compensation and Benefits

• Starting salary for freshers is ₹20,000 per month.
• Experienced candidates can expect a salary of ₹24,000 per month.
• The position offers the chance to work in a reputable banking customer service process with a strong support system.
• Immediate joining opportunities available for 60 openings.