Customer Care Executive

Job Overview

This position involves supporting delivery executives in managing their orders and compensation. The role requires effective communication, especially in coordinating three-way calls between delivery executives and customers to expedite problem resolution.

Key Responsibilities

• Assist delivery executives regarding their orders and payment details.
• Conduct three-way conference calls involving delivery executives and customers as needed.
• Facilitate quick problem identification and resolution to enhance operational efficiency.

Required Qualifications and Skills

• Proficient in reading and understanding English with basic speaking abilities.
• Fluent in Hindi to ensure smooth communication.
• Availability for evening shift work to handle peak hour demands.
• Willingness to work rotating shifts on a weekly or fortnightly basis.
• Possession of a two-wheeler vehicle is preferred for ease of commuting.

Shift Details and Benefits

• Major shifts are scheduled in the evening to align with peak operational hours.
• Split and night shifts are offered with additional incentive bonuses.