Customer Service Assistant Manager

Career Highlights

• Competitive pay accompanied by a 10% discount on purchases for employees and their families
• Comprehensive on-the-job training with continual support
• Excellent prospects for advancing your career

About Drakes Supermarkets

Founded in 1974 by Roger Drake, Drakes Supermarkets has grown from a single store to Australia's leading independent grocery retailer with over 60 outlets in South Australia and Queensland. We remain committed to our original values, aiming to deliver outstanding service, value, variety, and a superior shopping journey. Our customers remain at the heart of everything we do.

Benefits Provided

• Employee and family discount of 10% applicable at all Drakes locations
• Access to corporate perks including discounted gym memberships, health insurance, banking services, and more
• Thorough onboarding and pathways for career development
• Company-supported qualifications in retail management and first aid
• Options for leasing company vehicles

Role Overview

Located at our Glenmore store in Rockhampton, we seek an energetic and dedicated leader to support the Customer Service Manager by overseeing and directing a small team. Responsibilities include preparing staff rosters, managing orders, conducting stock counts, and other related tasks.

Core Competencies and Expectations

• Prior retail experience is advantageous but not mandatory
• Leadership capabilities to effectively manage team operations
• Skills in ordering inventory while controlling associated costs
• Efficient and precise team scheduling
• A proactive, enthusiastic, and hands-on work approach
• Strong dedication to excellent customer service
• Effective communication to coordinate between staff and management
• Creative merchandising talents
• Robust leadership with delegation expertise
• Skill in coaching, training, and evaluating team performance
• Adherence and commitment to workplace health and safety standards