Customer Service Assistant Manager

Overview

Join Drakes Supermarkets, Australia's largest family-owned and independently operated supermarket chain, in an exciting career opportunity that offers attractive pay, growth potential, and a chance to advance your career within a dynamic retail environment.

Role Responsibilities

The appointed candidate will have the autonomy to manage the department as their own business, adjusting service and product selections to suit the unique preferences of the local customer base. You will work within a motivated team environment, contributing to a highly competitive supermarket setting.

Key Duties

• Manage front-end operations, including comprehensive Point of Sale (POS) systems knowledge
• Supervise team members effectively and oversee accurate staff scheduling
• Maintain a strong dedication to delivering outstanding customer service
• Communicate proficiently with staff and management
• Oversee ordering processes and cost management practices
• Ensure adherence to workplace health and safety regulations

Candidate Attributes

• Demonstrate passion and enthusiasm with a proactive, hands-on management style
• Display excellent communication abilities to interact with various stakeholders
• Exhibit leadership qualities by motivating and leading by example
• Possess strong problem-solving skills and a positive, can-do mindset