Customer Delivery Driver

Role Overview

As a Customer Delivery Driver, you will be the visible representative of Tesco, delivering groceries directly to customers' homes. This position involves more than just driving—it's about assisting customers and ensuring excellent service with a friendly approach. The work is active and physically engaging, offering a diverse range of daily tasks. While you will operate largely independently, a supportive team of managers and colleagues will be available at base for assistance.

Key Duties

• Maintain cleanliness and organization of your van, trays, and work area to ensure all customer orders are delivered in pristine condition.
• Carry out safe loading of the delivery van and perform thorough vehicle checks to guarantee its safety and readiness for service.
• Communicate clearly and courteously with customers about any order modifications, substitutions, or approaching expiry items, facilitating refunds when necessary to ensure a smooth experience.
• Handle all products carefully, treating each delivery as if it were your own to uphold quality and customer confidence.
• Complete deliveries punctually within the customer's assigned time slot, offering warm and genuine service that ensures customers feel appreciated and well cared for.

Candidate Requirements

• Establish strong working relationships with teammates to foster a positive team environment focused on excellent customer service.
• Be approachable and friendly when interacting with both customers and colleagues.
• Adapt swiftly to fluctuating customer demands and embrace changes encountered during deliveries and at the store.
• Possess a valid UK, EU, or EEA driving license (either full manual or automatic) held for at least 12 months with no more than three penalty points on your record.

Work Schedule

Available shifts include Sundays from 7:00 AM to 7:00 PM. The position guarantees a minimum of 16 hours weekly, with some roles available from 12 hours per week.

Compensation and Benefits

• Starting pay rate of £14.18 per hour, increasing to £15.45 per hour for stores within the M25 and potential additional location-based payments.
• Holiday entitlement begins at 20 days plus one personal day, increasing to 22 days after 12 months in addition to bank holidays.
• Flexible working options available from the start of employment.
• Employee discounts include 10% off via the Colleague Clubcard, rising to 15% on payday weekends, with an additional card to share with a family member.
• Access to complimentary wellbeing services supporting physical and mental health.
• Life insurance coverage valued at five times salary and an award-winning pension scheme with matching contributions up to 7.5%.
• A variety of additional benefits to select from including discounts, share options, and cycle-to-work programs.
• Provision of uniform and comprehensive policies aiding employees through important life events.

Company Ethos

Tesco is dedicated to becoming every customer's preferred shopping destination, aiming to serve customers, communities, and the environment responsibly. Diversity, equity, and inclusion are key priorities, ensuring everyone feels represented and accepted. The company is Disability Confident Leader accredited and offers an accessible and inclusive recruitment process, along with a commitment to accommodating flexible work arrangements as needed.