Customer Delivery Driver - Hereford 2

About the Role

As a Customer Delivery Driver based in Hereford, you will be the face of Tesco, providing exceptional service by delivering customers' orders with a friendly approach. This role involves much more than just driving; it requires physical activity, variety, and independence during your shifts, supported by a dedicated team when needed.

Working Hours

• Sunday: 11:00 to 16:00
• Monday: 19:00 to 23:00
• Tuesday: 19:00 to 23:00
• Wednesday: 09:00 to 12:30
• Thursday: 09:00 to 19:00
• Friday: 09:00 to 19:00
• Saturday: 09:00 to 19:00

Key Responsibilities

• Maintain cleanliness and organization of your delivery van, trays, and workspace to ensure every customer's order is delivered in pristine condition.
• Load the van securely and carry out all necessary safety checks to guarantee it is roadworthy and ready for deliveries.
• Communicate clearly and kindly with customers regarding any changes, substitutions, or short-dated items, providing refunds as needed to ensure a positive customer experience.
• Handle products carefully, treating every order with attention and respect to maintain quality and customer confidence.
• Make deliveries within the customer's allotted time slot, providing warm and personable service at the doorstep to make customers feel valued.

Candidate Requirements

• Ability to foster strong teamwork and good relationships with colleagues to enhance overall service delivery.
• Friendly and welcoming attitude toward customers and coworkers alike.
• Adaptability to respond swiftly to changing customer needs and embrace changes encountered both on the road and at the store.
• Possession of a valid UK, EU, or EEA driving licence for at least 12 months with no more than 3 penalty points; licences for either full or automatic vehicles are acceptable.

Benefits and Perks

• Starting holiday entitlement of 20 days plus a personal day, increasing to 22 days after one year, in addition to Bank Holidays.
• Availability of flexible working arrangements from the first day of employment.
• Discounts through the Colleague Clubcard including 10% off, rising to 15% on pay-day weekends, plus an additional card to share with family members.
• Access to free wellbeing services supporting mental and physical health.
• Life insurance cover worth five times your salary and a competitive pension scheme with up to 7.5% matching contributions.
• Various additional benefits including employee discounts, share schemes, and cycle-to-work program.
• Provision of uniform and supportive policies covering life’s significant moments.

About Tesco

Tesco aims to be the most favored shopping destination for customers, focusing on responsible and sustainable practices that positively impact customers, communities, and the environment. The company values diversity, equity, and inclusion, striving to create an accessible and welcoming environment for all employees and candidates. Tesco supports flexible working conversations during the hiring process and is recognized as a Disability Confident Leader committed to inclusivity and accessibility in recruitment.