Customer Delivery Driver - Dumfries Extra

About the Role

As a Customer Delivery Driver representing Tesco on the road, you will deliver groceries directly to customers' homes, combining driving duties with exceptional customer service. The position involves active, hands-on work with diverse daily tasks, working mostly independently with support available from managers and colleagues back at the store.

Key Responsibilities

• Maintaining cleanliness and organization of your van, trays, and work area to ensure all orders reach customers in excellent condition.
• Safely loading the van and performing all necessary checks to confirm it is roadworthy and dependable for deliveries.
• Communicating clearly and kindly with customers about any adjustments, substitutions, or short-dated products in their orders, including processing refunds when appropriate to ensure a smooth customer experience.
• Handling all products carefully, treating each order with the utmost care to uphold quality and customer trust.
• Delivering items within the allocated time windows, providing warm and friendly service at delivery points to make customers feel valued.

Candidate Requirements

• Ability to foster strong relationships with colleagues, contributing to a positive team atmosphere and outstanding customer service.
• A warm and approachable manner towards both customers and team members.
• Adaptability to quickly respond to changing customer needs and embrace workplace changes on the road and in-store.
• Possession of a valid full UK, EU, or EEA driving licence (manual or automatic) held for at least 12 months with no more than three penalty points.

Benefits and Perks

• Guaranteed minimum of 16 working hours per week; availability for roles starting at 12 hours per week.
• Hourly pay beginning at £14.18, rising to £15.45 in stores located within the M25 area; additional payments possible at some locations.
• Starting holiday allowance of 20 days plus a personal day, increasing to 22 days after 12 months, in addition to Bank Holidays.
• Flexible working arrangements available from the first day of employment.
• Exclusive discount of 10% through the Colleague Clubcard, increasing to 15% on pay-day weekends, with an extra card available for family use.
• Access to free wellbeing services supporting mental, physical, and life aspects.
• Life insurance coverage worth five times your salary, plus enrollment in a pension scheme with employer contributions up to 7.5%.
• A variety of additional benefit options including discounts, share schemes, and cycle-to-work programs.
• Uniform provision and supportive policies for key life moments.

About Tesco

Tesco aims to be the preferred shopping method for every customer, focusing on serving individuals, communities, and the planet responsibly and with sustainability in mind. The company values diversity, equity, and inclusion, encouraging employees to be their authentic selves in an environment where everyone is welcome. Flexible working conversations are encouraged during the application process to accommodate varying life circumstances. Tesco is recognized as a Disability Confident Leader and strives for an inclusive and accessible recruitment procedure.