Customer Delivery Driver - Bedworth Extra

Role Overview

Join Tesco as a Customer Delivery Driver, serving as a friendly face to customers by delivering groceries directly to their homes. This position involves more than just driving; it requires offering excellent customer service with a cheerful attitude. The job is physically active, diverse, and varies day-to-day. You'll operate largely independently on the road while having support from a manager and colleagues based at the store.

Key Responsibilities

• Keep your delivery van, trays, and work area tidy, clean, and well-organised to ensure customers receive products in perfect condition.
• Load the delivery vehicle safely and perform all necessary inspections to ensure it is safe and reliable for deliveries.
• Communicate clearly and kindly with customers regarding any changes to orders, substitutions, or short-dated items, offering refunds when appropriate to maintain a smooth experience.
• Handle all products carefully to preserve quality and customer confidence.
• Deliver orders punctually within allotted customer time slots, providing warm and natural service that makes customers feel valued.

Candidate Requirements

• Foster positive relationships with colleagues to develop strong team spirit and ensure excellent customer service.
• Exhibit a warm, welcoming demeanor towards both customers and team members.
• Adapt quickly to changes in customer needs and embrace a flexible approach on the road and within the store environment.
• Possess a valid UK, EU, or EEA driving licence (full or automatic) held for at least 12 months, with no more than three penalty points.

Employee Benefits

• Holiday entitlement starting at 20 days per year plus one personal day, increasing to 22 days after completing 12 months, along with Bank Holidays.
• Flexible working options available from day one.
• Discounts including 10% off with the Colleague Clubcard, rising to 15% during pay-day weekends, with an additional card to share with family members.
• Access to free wellbeing services to support mental and physical health.
• Life insurance coverage worth five times your salary and a pension scheme with up to 7.5% matched contributions.
• Various benefits such as discounts, share ownership, and cycle-to-work schemes.
• Uniform provision and supportive policies to assist employees during key life events.

About Tesco

Tesco aims to be the favourite shopping method for every customer, focusing on serving customers, communities, and the environment responsibly and sustainably. The company is committed to diversity, equity, inclusion, and supports flexible working arrangements. Tesco is accredited as a Disability Confident Leader and ensures an accessible recruitment process tailored to candidates' needs.