Customer Delivery Driver - Fraton Way

Overview

As the frontline representative of Tesco's delivery service, the Customer Delivery Driver plays a key role in meeting customers at their homes, ensuring excellent service accompanied with friendliness and professionalism. This position requires physical activity, hands-on tasks, and a dynamic work schedule that varies day to day. Drivers operate independently on the road but have ongoing support from management and colleagues based at the store.

Work Schedule

• Sunday: 7:00 AM - 7:00 PM
• Thursday: 6:00 PM - 11:00 PM
• Friday: 6:00 PM - 11:00 PM

Job Responsibilities

• Maintain cleanliness and organization of the delivery van, including trays and work areas, ensuring all customer orders are delivered in pristine condition.
• Safely load the van and conduct necessary checks to confirm vehicle readiness and roadworthiness.
• Communicate with customers regarding any modifications in their orders such as substitutions or short-dated items, offering refunds when appropriate to ensure a positive experience.
• Handle all products with care, treating every order as personally important to sustain customer trust and quality standards.
• Deliver orders punctually within specified time slots, providing warm and genuine service at customers' doorsteps to foster customer satisfaction and loyalty.

Candidate Requirements

• Ability to build great relationships with teammates to strengthen team spirit and optimize service delivery.
• Be friendly and welcoming to both customers and fellow staff members.
• Quick adaptability to shifting customer needs and readiness to embrace changes encountered on the road or in-store environment.
• Hold a valid UK, EU, or EEA driving licence (full or automatic) held for a minimum of 12 months, with not more than 3 penalty points on record.

Benefits and Perks

• Holiday entitlement starting at 20 days plus one personal day, increasing to 22 days after one year, along with bank holidays.
• Flexible working options available from the start of employment.
• 10% discount via Colleague Clubcard, increasing to 15% on pay-day weekends, with an additional card to share with family members.
• Access to complimentary wellbeing services addressing mental, physical, and overall life health.
• Life insurance coverage valued at five times your salary and a highly regarded pension scheme with employer contributions up to 7.5%.
• Variety of benefit schemes including retail discounts, shares, and cycle-to-work initiatives.
• Uniform provision and supportive policies for significant life events.

Company Vision and Inclusion

Tesco’s overarching goal is to become the preferred shopping destination for every customer, serving communities and the environment responsibly and sustainably. The company values diversity, equity, and inclusion, encouraging all employees to be their authentic selves. Flexible working is openly discussed to accommodate individual circumstances. Tesco also has Disability Confident Leader accreditation, ensuring an inclusive and accessible recruitment process.