Customer Care Specialist

Job Overview

We are searching for a dedicated Customer Care Specialist to join our team at Silah Tamkeen in Jizan, Saudi Arabia. This role involves direct interaction with customers across multiple channels such as phone calls, WhatsApp, email, and social media, ensuring they receive accurate and timely information about recruitment services.

Key Responsibilities

• Address customer queries through various communication platforms including phone, WhatsApp, email, and social media.
• Provide precise details concerning available candidates, recruitment processes, contracts, fees, and timelines.
• Analyze customer needs to suggest appropriate candidates accordingly.
• Maintain regular follow-ups with customers throughout the recruitment process, keeping them informed of status updates.
• Arrange candidate interviews and facilitate communications between customers and candidates as necessary.
• Manage customer complaints tactfully and offer suitable resolutions.
• Collaborate with recruitment and operations teams to ensure seamless handling of customer requests.
• Keep detailed records of customer interactions, inquiries, follow-ups, and service progress.
• Track outstanding customer decisions, contracts, payments, and necessary documentation.
• Foster and sustain strong professional relationships with customers.
• Compile daily or weekly reports covering customer inquiries, bookings, contracts, and ongoing follow-ups.

Candidate Qualifications

• Diploma-level education.
• Between three and five years of experience in customer service or customer care fields.
• Fluency in both Arabic and English, with excellent written and spoken communication abilities.
• Strong skills in customer service, relationship management, and professional communication through phone and WhatsApp.
• Effective problem-solving and conflict resolution capabilities.
• Proficient computer skills and understanding of CRM or customer database systems.
• Exceptional organizational skills and ability to manage time efficiently.
• Capacity to thrive under pressure and comply with deadlines.