Customer Assistant (Permanent 30 - 35 Hours) - Monaghan Town

About the Role

Join a leading retailer offering a wide selection of products beyond food, including apparel, home appliances, and financial services. We value a culture where "Every Little Helps" not only guides our customer service but also shapes our internal work environment, promoting respect and equal opportunities for advancement. Employment offers are contingent upon providing bank details prior to the start date.

Key Responsibilities

• Always prioritize customer needs in every action you take.
• Develop a rapport with customers and deliver service with pride.
• Assist in ensuring product availability across all areas.
• Handle merchandise carefully to preserve quality for customers.
• Maintain cleanliness and order on the shop floor and storage spaces.
• Follow departmental procedures and routines as per training.
• Adhere strictly to company policies and health and safety guidelines.
• Support colleagues across different departments when required.

Candidate Requirements

• Provide friendly and proactive customer service including courteous greetings and assistance.
• Demonstrate dedication to customers, colleagues, and assigned department.
• Ability to prioritize tasks to ensure customer satisfaction.
• Be adaptable and resilient in a dynamic business environment.
• Follow both verbal and written instructions accurately.
• Reliability and punctuality are essential.
• Maintain a smart and neat appearance at all times.

Employee Benefits

• Competitive pay structure.
• Eligibility for bonus schemes (subject to terms).
• Access to a Virtual GP service offering confidential health consultations and prescriptions, also available to eligible family members at discounted rates.
• 24/7 Employee Assistance Program providing emotional support and wellbeing services aligned with our holistic Wellbeing First approach.
• Colleague Clubcard discounts including 10% store and online savings, special discount weekends, and ongoing 20% off F&F clothing, extendable to family members.
• Life assurance coverage.
• Participation in pension schemes, Save As You Earn program, paid family leave, bike to work, long service rewards, and commuter schemes subject to eligibility criteria.

Company Overview

Operating in Ireland since 1997 with over 190 stores and a workforce exceeding 13,000 employees, our company supports numerous jobs nationwide and collaborates closely with over 500 Irish suppliers. We pride ourselves on purchasing the largest amount of Irish food and drinks in the EU, supporting farming families and winning multiple product awards. We foster an inclusive workplace culture that respects individuality and embraces diversity. Flexible working arrangements are welcomed to accommodate different life stages and commitments.

Additional Information

We are dedicated to an inclusive recruitment process and encourage candidates to notify us about any reasonable adjustments needed. For accessibility support during recruitment, contact the recruitment team via email.