Customer Assistant

About the Role

Join John Lewis as a Customer Assistant and help us distinguish ourselves through exceptional customer service and unique in-store experiences that outshine our competitors. Your role includes ensuring high shop standards, managing displays, maintaining stock availability, and upholding cleanliness. Understanding your customers well enables you to provide outstanding service and cultivate lasting loyalty to our brand.

Key Responsibilities

• Deliver inspiring and interactive customer service throughout their journey.
• Use product expertise and sales training to boost sales and benefit the Partnership's profitability.
• Prioritize customers by attentively understanding their needs and resolving their questions.
• Support various store functions flexibly, including cashier duties, restocking, pricing, and general upkeep.
• Identify potential improvements and implement practical solutions.
• Assist in safeguarding profits by performing accurate stocktaking.

Essential Skills and Experience

• Basic proficiency with IT.
• Excellent communication abilities.

Desirable Skills and Experience

• Customer-facing work experience is advantageous but not compulsory; training will be provided.
• Experience in merchandising and creating product displays.

About the Partnership

John Lewis & Partners is the UK's largest employee-owned company, embodying values of shared ownership and responsibility. We continually focus on retail excellence, innovation, and inclusivity. Together as Partners, we are committed to fostering an environment where everyone can thrive and contribute effectively.

Additional Information

Some positions may require pre-employment checks, including DBS or financial probity verifications, conducted by authorized third parties. Candidates will be informed during recruitment and encouraged to complete any required documentation promptly. Early applications are advised, but applicants needing reasonable adjustments for disabilities during the application process can request support. We promote a healthy work-life balance and offer flexible working arrangements such as compressed hours, job sharing, or reduced hours, which can be discussed with the hiring manager during the interview stage.