- Experience
- 3–5 yrs
- Salary
- INR 250,000 – INR 300,000 / year
- Openings
- 1
- Posted
- 2 days ago
- Work mode
- In office
- Education
- Any graduate
- Eligibility
- Any graduate
- Resume
- Required to apply
Where you'll work
Sign in to tell us what does and doesn't work for you here — it sharpens every match we show you.
Job description
About the Company
Based in Kolkata, Newday Hr Solution is an authorized distributor established in 2007, specializing in retail sales of well-known multinational motorcycle and scooter brands in the petrol segment.
Job Overview and Responsibilities
The CRM Manager will oversee and enhance the Customer Relationship Executive (CRE) team’s effectiveness, closely monitor customer retention metrics and gather customer feedback. The role involves conducting root cause analysis on complaints, formulating strategies to boost service center footfall, and maintaining Excel-driven management information system (MIS) dashboards for daily performance monitoring.
Candidate Requirements
The ideal applicant will hold a graduate degree and possess 3 to 5 years of professional experience in CRM, customer retention, or service center operations. Key skills include leadership of CRE teams, feedback tracking, complaint analysis, development of customer inflow strategies, and proficient Excel-based data analytics.
Benefits
- Employee State Insurance (ESI)
- Provident Fund (PF)
- Performance Bonus
Minimum education
Bachelor's Degree