Credit Control Administrator

Role Overview

The Credit Control Administrator is responsible for aiding in the smooth operation of the company's credit control department by ensuring customer account information is accurate, assisting with collecting outstanding debts, and offering administrative support to the team. This role is vital in maintaining healthy cash flows, fostering strong client relationships, and facilitating efficient financial processes through diligent account oversight and prompt resolution of credit-related issues.

Key Responsibilities

• Support daily credit control functions and related administrative duties.
• Maintain and update precise records of customer accounts and associated documents.
• Generate invoices, statements, and credit notes when necessary.
• Communicate with customers through phone and email to follow up on overdue payments.
• Manage customer payment processing and correctly allocate incoming funds.
• Reconcile customer accounts and investigate any inconsistencies found.
• Address customer inquiries promptly and professionally.
• Assist with daily cash management and bank reconciliation tasks.
• Contribute to reporting activities and credit control analyses.
• Adhere strictly to internal credit policies and procedures.
• Provide general administrative assistance to the finance department.
• Help maintain efficient debt collection and cash flow strategies.

Essential Qualifications and Experience

• Previous experience in accounts handling is mandatory.
• Comprehensive understanding of the complete accounts process.
• Experience working in an office setting.
• Strong organizational skills and effective time management.
• High attention to detail ensuring accuracy.
• Confident and professional communication skills with a focus on customer service.
• Ability to work independently as well as collaboratively within a team.
• Proficiency in Microsoft Office, especially Excel and Outlook.
• References from former employers available.

Preferred Experience

• Experience specifically in credit control or accounts receivable roles.
• Familiarity with accounting software or ERP systems.
• Experience handling payment processing and performing account reconciliations.