Collections Registry Officer
Public Defence Service - New Zealand
Auckland, New Zealand · Full Time
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- Experience
- Any
- Salary
- NZD 60,729 – NZD 80,794 / year
- Openings
- 1
- Posted
- 11 seconds ago
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
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Job description
Role Overview
The Collections Registry Officer role within the CoFAA Team, based in Ellerslie, Auckland, involves assisting New Zealanders in managing their fines and civil matters by providing clear, professional help and guidance. You will support customers through effective communication to address their queries and facilitate access to justice, prioritizing a people-centered approach.
Key Responsibilities
- Engage in respectful and efficient communication to help customers resolve their fines and civil matters.
- Deliver customer service focused on accessibility and fairness to all New Zealanders.
- Answer inquiries and provide timely assistance to meet customer needs.
Required Skills and Experience
- Strong customer service abilities with a focus on quality decision-making.
- Solution-oriented mindset combined with personal confidence and resilience.
- A positive attitude and curiosity to remain engaged in daily tasks.
About the Employer
Te Tāhū o te Ture, the Ministry of Justice, is committed to bolstering public confidence in New Zealand's legal system. The workplace culture is inclusive, supportive, and diverse, encouraging respect and celebrating diversity to foster a healthy and safe environment where employees can be themselves. New employees are welcomed into a multicultural team, with ongoing support and opportunities for progression for dedicated workers.
Additional Information
- Flexible start date to be agreed with the successful candidate.
- Work schedule involves Sunday to Wednesday shifts from 8:30 PM to 7:00 AM.
- Ability and setup to work remotely from home if required.
Benefits
- 4.4 weeks of annual holiday leave.
- Flexible working hours where feasible.
- Access to an online professional development portal to support career growth.
- Opportunities to join inclusive and proactive workplace networks.
Salary Information
The salary range for this position is between NZD 60,729 and NZD 80,794 annually. Typically, starting salaries for successful candidates range from NZD 64,451 to NZD 69,414, based on individual skills and experience.