Cluster Engineering Coordinator

About Tivoli Hotels & Resorts

Tivoli Hotels & Resorts is an esteemed collection of luxury hotels and resorts located in picturesque beaches and cosmopolitan cities, spanning iconic destinations across Europe, the Middle East, Brazil, and Asia. Established in 1933, the brand prides itself on historic excellence, exceptional service, genuine local experiences, and a commitment to the art of hospitality. It fosters an environment where guests truly feel they have arrived in a special place.

Role Overview

The Cluster Engineering Coordinator will provide essential administrative, operational, and coordination assistance to the Engineering Department across three properties: Souq Waqif Boutique Hotel by Tivoli, Al Najada Hotel by Tivoli, and Al Najada Doha Hotel Apartments by Oaks. This role ensures smooth communication and coordination of engineering tasks, maintenance tracking, procurement support, and vendor collaboration, while upholding professional standards and confidentiality.

Responsibilities

• Offer daily administrative and coordination support to the Cluster Engineering team.
• Manage and coordinate engineering activities, ensuring maintenance requests are followed up across the three properties.
• Keep up-to-date records of work orders, maintenance requests, inspections, and engineering documentation.
• Monitor and ensure timely completion of maintenance tasks.
• Facilitate communication among Engineering and other departments such as Front Office, Housekeeping, Food & Beverage, and Security.
• Generate daily, weekly, and monthly engineering reports as necessary.
• Organize filing systems for engineering-related documents, certificates, contracts, and correspondence.
• Assist the Cluster Director of Engineering in scheduling meetings, inspections, and departmental actions.
• Coordinate and track preventive maintenance schedules and activities, highlighting overdue tasks.
• Oversee maintenance requests by recording, distributing, and tracking their progress, escalating urgent issues when needed.
• Support procurement efforts by assisting in purchase requests, coordinating deliveries with suppliers, and maintaining purchase records.
• Manage contractor and vendor interactions including scheduling site visits, tracking work completion, and ensuring relevant documentation is maintained.
• Maintain compliance records for equipment inspections, licenses, service agreements, and assist in audits.
• Support energy and sustainability initiatives by monitoring utility consumption data and related documentation.
• Provide clear and timely updates and communication between the Engineering Department and other hotel units; attend meetings and document action points.

Key Performance Metrics

• Prompt resolution and closure of maintenance requests.
• Accuracy and comprehensiveness of engineering documentation and reporting.

Additional Information

The position is based at Souq Waqif Boutique Hotel by Tivoli in Doha, Qatar. The role demands high organization, attention to detail, and the ability to manage several priorities across multiple properties while maintaining confidentiality and professionalism.