Business Development Representative

Overview

Zendesk is reshaping global service delivery. Alongside a premier customer experience and service platform, in under three years we've launched a $200 million ARR AI business—the fastest expanding product line in our history—serving over 20,000 customers. Our AI automates up to 80% of service interactions and is poised for further growth.

This position offers an opportunity to develop a career in cutting-edge software sales focused on AI and advanced technology.

Role Importance

The Business Development Representative (BDR) team powers growth across one of the world's fastest growing regions. You will proactively target high-growth SMB, Commercial, and Enterprise accounts, gaining access to some of the most prominent brands in Australia & New Zealand, influencing how they implement AI for enhanced customer experience.

Rather than just arranging meetings, you will delve into authentic challenges, craft value propositions, and impact multimillion-dollar deals early in the sales cycle.

Key Responsibilities

• Engage with executive-level prospects to identify gaps in customer experience, AI, and service operations.
• Generate a robust pipeline through focused outbound prospecting.
• Collaborate closely with Account Executives, Product, and Marketing teams to execute coordinated initiatives in priority accounts.
• Qualify opportunities using a consultative, value-driven methodology.
• Manage your sales pipeline with rigor, transparency, and an exceptional customer focus.
• Participate as part of a Melbourne-based onsite team three days per week that emphasizes continuous learning and collaborative growth.

Candidate Requirements

• A minimum of two years' experience in sales or business development roles across SMB, Commercial, or Enterprise segments.
• Possess a competitive, resilient, and self-motivated attitude.
• Demonstrate curiosity about AI, SaaS, and modern go-to-market approaches.
• Exhibit effective and confident communication skills, both written and verbal.
• Show a committed interest in building a long-term career within software sales.
• A Bachelor's degree is preferred.

Additional Information

Work Arrangement: This hybrid role involves working onsite in Melbourne three days per week, while allowing remote work flexibility for the remaining days. The specific in-office schedule will be determined by the hiring manager.

Company Culture and Values: Zendesk offers a hyper-growth AI-driven product environment, a top-tier APAC go-to-market team, and a culture emphasizing curiosity, grit, and impact. Employees gain exposure to state-of-the-art CX and AI technology as well as leadership in the sales domain.

Equal Opportunity: Zendesk is committed to diversity, equity, and inclusion. All applicants are considered without regard to protected characteristics under applicable law. Reasonable accommodations are provided for applicants with disabilities upon request.

Screening Process: Automated AI systems may be utilized in application evaluation following company policies and legal guidelines.