Corporate Account Executive

About the Role

Zendesk is dedicated to enabling outstanding service experiences worldwide by using advanced technology that fosters genuine human connections. We specialize in AI-powered solutions that transform everyday customer interactions into significant, large-scale engagement.

As a Corporate Account Executive, you will not only secure new business but also act as a trusted advisor for mid-sized companies (50–249 employees) navigating their digital and AI transformation journeys. This role is perfect for someone passionate about mid-market B2B sales and enthusiastic about enhancing customer experience (CX).

Key Responsibilities

• Lead the entire sales process in the corporate sector, converting new prospects into long-term Zendesk customers.
• Engage with clients as a consultant to develop tailored, data-driven ROI cases and technology strategies that address specific business needs.
• Utilize modern technology tools, such as CRM platforms like Salesforce, and sales enablement solutions like Clari and Outreach, to maintain a structured and predictable pipeline.
• Collaborate closely with Solutions Engineers, Marketing, and Customer Success teams to create seamless and innovative account experiences.
• Stay informed on market trends and AI-enhanced sales techniques, sharing insights with colleagues to drive team excellence.

Desired Skills and Attributes

• Minimum of two years’ experience in B2B sales or solutions engineering within the SaaS industry with proven success.
• A strong tech-savvy approach comfortable with detailed consultative discussions on software integrations and architectural design.
• Excellent ability to build relationships with diverse stakeholders across organizational levels, demonstrating clear communication and empathy.
• An entrepreneurial spirit with a willingness to continuously learn, adapt to evolving technologies, and maintain a results-driven focus.

While formal education degrees are valued, equivalent hands-on SaaS experience, motivation, and technical knowledge carry significant weight.

Why Zendesk?

Zendesk fosters a supportive and trustworthy environment where innovation thrives. Employees benefit from a hybrid work model encouraging both collaboration and remote flexibility, as well as ongoing learning and mentoring opportunities. You’ll have access to top-tier sales tools and work within a team culture that celebrates success and supports experimentation for professional growth.

Work Arrangement

This hybrid role requires attendance at the Melbourne office for part of the week, with the exact in-person schedule decided by team leadership.

Diversity and Inclusion

Zendesk is committed to equity, diversity, and inclusion in hiring and workplace practices. All qualified candidates, regardless of background or characteristics protected by law, are encouraged to apply. Accommodations are available for applicants with disabilities during the hiring process upon request.

Additional Information

The recruitment process may incorporate AI-based tools to assist with applicant evaluation in compliance with company policies and legal standards.