Business Development Manager

Role Overview

We seek a dynamic and people-focused Business Development Manager, also fulfilling the role of Customer Onboarding & Operations Executive, responsible for integrating interior designers and suppliers onto the Navyor platform and encouraging active usage.

Key Responsibilities

• Identify and engage with interior designers, studios, suppliers, and distributors within Bengaluru.
• Conduct in-person meetings, understand clients' workflows, and demonstrate the Navyor platform's features and benefits.
• Guide customers through complete onboarding, including account setup and profile configuration for designers and suppliers.
• Assist interior designers in onboarding projects, products, and bills of quantities, as well as support suppliers in managing product catalogs and business details.
• Ensure customers complete initial setup and regularly follow up to maintain engagement with the platform.
• Deliver individual and group training sessions, develop onboarding guides, FAQs, and training materials.
• Address basic customer queries and liaise with technical teams for advanced support; proactively re-engage inactive users.
• Establish and nurture a strong network of interior design ecosystem stakeholders, maintaining organized databases of contacts and onboarding progress.
• Collect and analyze customer feedback to drive product improvements and actively participate in feature testing and adoption strategies.
• Monitor customer success metrics, manage ongoing communications to enhance user value beyond registration, and gather success stories and testimonials.

Candidate Profile

• Highly energetic, people-oriented, and comfortable with direct, ground-level engagement.
• Excellent interpersonal, communication, and presentation skills with confidence in engaging business owners and design professionals.
• Strong organizational skills to handle multiple customers simultaneously and a persistent approach toward follow-ups.
• Adaptable to a startup environment with evolving processes and willingness to travel throughout Bengaluru.

Preferred Experience and Skills

• Background in customer onboarding, customer success, business development, or field operations.
• Familiarity with interior design, architecture, furniture, building materials, or home interior sectors.
• Experience with SaaS platforms, digital marketplaces, CRM tools, and AI-enabled products.

Performance Metrics

Success is measured by customer adoption and engagement, including number of contacts, demonstrations, successful onboardings, active user percentages, project uploads, customer retention, feedback quality, and referral generation.