Branch Head

Role Overview

The Branch Head (BH) oversees and manages all activities within a bank branch, ensuring smooth operations and compliance with regulations while driving strategies to boost productivity and meet financial targets. A significant responsibility includes maintaining strong relationships with key account holders to deepen engagement and enhance revenue.

Key Duties

• Manage the daily operations effectively, including lending, product sales, and customer service aligned with bank objectives.
• Devise growth plans for the branch business in collaboration with the Cluster Head.
• Lead the branch team to implement these plans to achieve revenue targets.
• Build and strengthen connections with major customers to secure sustained business growth.
• Review regular financial and operational reports, taking proactive steps to uphold profitability and ethical standards.
• Ensure all internal and external audit requirements are fulfilled according to standards.
• Maintain adherence to prescribed processes and guidelines.
• Cultivate a performance-driven culture promoting staff motivation and productivity.
• Ensure comprehensive training of all employees on banking products, sales techniques, and policies.
• Address and report any operational disruptions promptly to maintain branch functionality.
• Coordinate with cluster and other branch offices for seamless operation and achievement of business goals.
• Oversee the maintenance and security of branch property and assets.

Qualifications and Experience

• Graduate degree required, MBA in Marketing preferred from a recognized institution.
• Certifications such as NCFM and AMFI are necessary.
• 10 to 15 years of professional experience within the Banking, Financial Services, and Insurance (BFSI) sector.

Skills and Competencies

• Comprehensive understanding of banking products and services.
• Familiarity with regulatory guidelines and compliance requirements.
• Excellent communication skills both in English and the local language (written and verbal).
• Capability to effectively manage complex client relationships and situations.
• Skill in navigating risk and uncertainty for both self and team within dynamic environments.
• Ability to perform well under pressure and meet strict deadlines.

Eligibility

Open to any graduate applicants satisfying the qualification and experience criteria.