Associate Sommelier

About Raffles Hotel Singapore

Raffles Hotel Singapore stands as one of the world's rare surviving 19th century hotels, exquisitely preserved both inside and out. It is renowned for its luxurious atmosphere, historical significance, and classic colonial architectural design. The hotel captivates guests with its iconic structure, rich heritage, and outstanding service. Among its offerings are elegantly designed suites, social areas, and award-winning dining venues, making it a mandatory destination for travelers visiting Singapore seeking old-world elegance blended with unique local charm.

Role Overview

The Associate Sommelier is entrusted with providing warm, professional, and effective wine service that enhances the overall dining experience of guests.

Key Responsibilities

• Efficiently serve wine ensuring proper conditions—appropriate glassware, optimal temperature, and presentation.
• Support the Sommelier by guiding guests on wine selection, offering recommendations, and processing orders.
• Promote wine offerings by encouraging aperitifs, upselling wines by the glass or bottle, and conducting post-meal wine service.
• Maintain impeccable personal appearance consistent with the hotel's grooming standards.
• Welcome and bid farewell to guests courteously and with genuine friendliness.
• Address guests personally by their names where suitable to create a personalized experience.
• Adapt service to accommodate any special guest requests, delivering individualized service with warmth.
• Apply the Heartist® philosophy to ensure guests feel welcomed, valued, and special throughout their visit.
• Seek opportunities to enhance sales and add guest value, such as offering additional glasses of wine.
• Accurately take wine orders and ensure timely collection and delivery of beverages.
• Efficiently manage wine preparation areas including mise-en-place setup, wine stock retrieval aligned with par stock, cellar organization, requisition processes, and completing daily wine reports.
• Maintain cleanliness and uphold safety standards in all wine service areas.
• Engage in training programs designed to deepen wine knowledge and skills.
• Follow all operational guidelines outlined in the colleague handbook.
• Comply with emergency, health, and safety procedures.
• Foster and maintain cooperative relationships with team members and leadership.
• Align service quality and personal performance with Accor's core values including Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation, and Respect.
• Contribute positively to the hotel's Corporate Social Responsibility and sustainability initiatives.
• Carry out additional tasks and responsibilities as assigned.

Qualifications and Profile

• Possesses a Certificate or Diploma in Hospitality or a related field.
• Previous experience in wine-related roles is advantageous, such as wine production, sales, or certified qualifications like Master Court Sommelier or WSET Level 2.
• Has 6 to 12 months experience in wine service or equivalent operational roles.
• Background in service or retail sectors.
• Demonstrates a strong knowledge of wine, beverages, and food, gained through professional exposure or personal interest.
• Exhibits effective verbal and written communication skills in English.
• Shows keen enthusiasm and passion for wine.
• Maintains a presentable and polished appearance.
• Is energetic, enthusiastic, and collaborates well as a team member.

Additional Information and Benefits

• Work schedule includes a 5-day workweek.
• Duty meals are provided during shifts.
• Colleagues enjoy discounts and preferential room rates at Accor hotels worldwide.
• Flexible benefits cover dental, optical, vacation expenses, and children’s education support.
• Medical and wellness benefits are provided.
• Comprehensive insurance coverage is included.
• Opportunities exist for career progression both locally and internationally within the company.
• Access to comprehensive learning and development programs.