Housekeeping Manager

About Raffles & Fairmont Doha

Raffles Hotels & Resorts is a distinguished brand with a rich history dating back to 1887, renowned for its cultural respect, heritage, and commitment to exceptional hospitality worldwide. Alongside Fairmont Hotels & Resorts, with 90 properties globally, the two luxury brands unite in the iconic Katara Towers in Doha, delivering bespoke guest experiences and an inspiring workplace for hospitality professionals.

Role Overview

The Housekeeping Manager steers the housekeeping operations for two luxury properties, ensuring impeccable cleanliness, presentation, and guest comfort. This role demands strong leadership, meticulous attention to detail, and coordination with multiple hotel departments including Front Office, Engineering, and Laundry.

Key Responsibilities

• Oversee daily housekeeping activities in guest rooms, suites, public, and back-of-house spaces.
• Guarantee all areas meet the luxury service and cleanliness standards associated with Raffles and Fairmont.
• Lead, coach, and develop housekeeping supervisors, attendants, and support staff.
• Organize staffing plans, schedules, and departmental priorities effectively.
• Regularly inspect guest rooms, VIP areas, and turn-down service quality.
• Liaise closely with Front Office to maintain accurate room status and readiness.
• Manage housekeeping inventory including linens, amenities, supplies, and equipment.
• Collaborate with Engineering on maintenance reporting and follow-ups.
• Address guest requests, resolve complaints, and handle service recovery professionally.
• Ensure compliance with health, safety, hygiene, sanitation, and fire regulations.
• Support recruitment, onboarding, training, and performance management of the housekeeping team.
• Monitor productivity, quality standards, operational KPIs, and control costs efficiently.
• Implement scheduled deep-cleaning and preventive maintenance.
• Maintain communication across departments for smooth housekeeping operations.
• Oversee lost and found item management.
• Promote teamwork, employee engagement, and a positive service culture.
• Champion sustainability efforts to reduce waste of water, energy, chemicals, and supplies.
• Consistently deliver exceptional guest experiences in line with brand standards.

Qualifications & Experience

• Bachelor’s degree or diploma in Hotel or Hospitality Management or a related discipline.
• 3 to 5 years of hands-on housekeeping experience in luxury hotels, including supervisory or management roles.
• Prior exposure in five-star or premium hospitality environments highly regarded.
• In-depth knowledge of housekeeping operations, room inspection protocols, luxury cleaning standards, and guest service.
• Proven leadership capabilities, strong team management, coaching, and training expertise.
• Excellent communication and interpersonal skills.
• Strong organizational, planning, and problem-solving skills.
• Thorough understanding of health, safety, hygiene, and sanitation compliance.
• Familiarity with housekeeping and hotel property management systems.
• Competence in inventory control, departmental budgeting, and cost management.
• Ability to perform under pressure in a dynamic luxury hotel environment.
• High attention to detail and commitment to quality standards.
• Proficient in English; additional language skills are beneficial.
• Experience working in Qatar or the Middle East is advantageous.
• Dedication to upholding Raffles & Fairmont’s brand promise and luxury hospitality values.
• Commitment to fostering an inclusive and empowering workplace culture.

Additional Information

Employee Benefits: Team members enjoy exclusive perks such as complimentary upgrades, extended and discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and other luxurious benefits rewarding their dedication.

Our Values:

• Respect: Valuing individuality and treating everyone with dignity and fairness.
• Excellence: Building authentic connections and creating special moments.
• Belonging: Embracing diversity and supporting each other.
• Empowerment: Encouraging initiative and memorable experiences.
• Integrity: Building trust through authenticity and mutual respect.

Diversity & Inclusion: We prioritize an inclusive work environment where diverse talents thrive and welcome applicants from all backgrounds.