Resort Manager

About Travel + Leisure Co.

Travel + Leisure Co. stands as a premier vacation ownership and travel membership company worldwide. With a broad and expanding range of resorts, travel clubs, and lifestyle brands, the company is committed to its mission of putting the world on vacation. Innovation and expansion ensure an engaging workplace where each day brings opportunities to inspire exceptional travel experiences for millions globally.

Role Overview

We are looking for a seasoned Resort Manager to oversee the operations of our beautiful Wanaka resort in Otago, New Zealand. This role offers a chance to take full control of resort management, build a motivated team, and deliver outstanding experiences to owners and guests visiting one of New Zealand's most breathtaking locations.

Key Responsibilities

• Lead daily operations across the front office, housekeeping, maintenance, and guest services divisions.
• Ensure consistently high guest satisfaction by delivering exceptional experiences for owners and visitors alike.
• Manage budgets, monitor financial performance, and track operational key performance indicators.
• Recruit, lead, and cultivate an engaged, high-performance team atmosphere.
• Collaborate with regional and corporate units to implement strategic initiatives and operational improvements.
• Maintain robust relationships with owners, local business partners, and essential stakeholders.
• Ensure adherence to company policies, health and safety procedures, and compliance with New Zealand’s regulatory standards.
• Identify and act on opportunities to enhance efficiency, service quality, and overall resort performance.

Candidate Profile

• Demonstrated leadership experience in hotel or resort operations.
• Comprehensive operational expertise in critical accommodation sectors.
• Experience in overseeing budgets, financial oversight, and reporting activities.
• Strong people-centered leadership style capable of fostering team engagement.
• Excellent communication and stakeholder management capabilities.
• Practical, hands-on management approach paired with a strong passion for hospitality.
• Familiarity with New Zealand health, safety, and hospitality regulations is advantageous.

Employee Benefits

• Opportunities for career advancement within a global organization.
• Access to hotel and resort discounts in Australia, New Zealand, and Fiji.
• Participation in recognition programs that honor employee contributions.
• Health and well-being initiatives to support staff.
• Birthday leave entitlement.

Equal Opportunity & Accommodation

At Travel + Leisure Co., we embrace diversity and are committed to equal employment opportunities regardless of protected status. Should you need reasonable accommodations during the application or recruitment process, please contact the company with details of your request, the role title, and location.