Assistant Store Manager

About the Role

Mountain Warehouse is seeking a passionate and driven Assistant Store Manager to join our team in Solihull, England. This role involves partnering closely with the Store Manager to ensure the smooth operation and success of the store. You will lead daily activities, cultivate a positive and collaborative team culture, and uphold the high standards of the Mountain Warehouse brand.

Key Responsibilities

• Collaborate with the Store Manager to motivate and develop a high-performing team.
• Create a supportive and teamwork-oriented work environment.
• Drive ongoing training and personal growth among staff members.
• Communicate openly to maintain team alignment and trust.
• Ensure the team is knowledgeable about products to deliver exceptional customer service.
• Assist in daily store operations while ensuring adherence to company policies.
• Maintain excellent visual merchandising and cleanliness standards to enhance the customer experience.
• Prioritize health and safety by conducting regular risk assessments and creating a safe atmosphere for staff and shoppers.
• Participate actively in recruiting, hiring, and retaining talented staff members.
• Support sales efforts to meet and exceed targets, applying effective strategies to boost profitability.
• Monitor and analyze store performance through key performance indicators.
• Manage inventory levels, stock replenishment, and delivery coordination efficiently.
• Implement loss prevention procedures to protect store assets.
• Lead by example in providing outstanding customer care and promptly addressing feedback.
• Represent Mountain Warehouse with professionalism and enthusiasm.
• Engage with the local community to foster a welcoming and personalized shopping environment.

Qualifications & Personal Attributes

• Passion for delivering excellent customer experiences.
• Proven leadership skills with experience in retail management.
• Clear and confident communicator capable of engaging team members and customers.
• Results-oriented mindset focused on achieving business objectives.
• Approachable, supportive, trustworthy, and a collaborative team player.
• Energetic, proactive, and committed to completing tasks thoroughly.
• Strong problem-solving and decision-making skills aligned with company policies.

Benefits

• Monthly bonus scheme rewarding performance with achievable targets above base salary.
• 50% discount for colleagues across Mountain Warehouse and Animal brands, plus biannual uniform allowance.
• One weekend off per month and 28 days paid leave annually including Bank Holidays.
• Access to Employee Assistance Program and Colleague Hardship Scheme.
• Generous referral incentives for recommending new colleagues.
• Participation in an auto-enrolment pension plan.
• Experience a stable, well-supported working environment.
• Recognition through length of service awards.

Additional Information

This position offers the opportunity to not only manage a retail outlet but to make a meaningful impact, shaping positive experiences and establishing a lasting legacy for Mountain Warehouse.