Assistant Store Manager

About the Role

Join Mountain Warehouse as an Assistant Store Manager in Christchurch, Canterbury, New Zealand. This role calls for a passionate leader dedicated to inspiring and developing teams while ensuring excellent customer service and smooth store operations. As a key contributor to the store's success, you will guide your team to exceed sales targets and cultivate a positive working environment.

Key Responsibilities

• Encourage and inspire your team to achieve high performance, nurturing a culture of positivity and collaboration.
• Develop a cohesive team focused on unified goals and shared vision for success.
• Manage employee relations effectively, resolving conflicts and promoting ongoing learning and growth.
• Maintain transparent and clear communication across all team levels to build trust and alignment.
• Equip the team with the necessary tools and knowledge to deliver top-notch customer service.
• Oversee daily store operations, ensuring compliance, efficiency, and adherence to company policies.
• Maintain exceptional visual merchandising and store cleanliness to enhance the shopping experience.
• Uphold health and safety standards through regular risk assessments and secure workplace practices.
• Participate in recruiting, retaining, and developing high-performing staff members.
• Implement tactics to meet or exceed sales goals and key performance indicators.
• Proactively enforce loss prevention measures to safeguard profitability.
• Utilize commercial insights for informed budget management and consistent store performance.
• Lead by example in delivering outstanding customer interactions to foster brand loyalty.
• Respond thoughtfully to customer feedback and resolve issues to ensure customer satisfaction.
• Represent the Mountain Warehouse brand enthusiastically and professionally.
• Build meaningful connections with the local community through approachable and engaging initiatives.

Ideal Candidate Profile

• Deeply committed to providing excellent customer experiences.
• Experienced retail manager who excels in motivating and empowering teams.
• Adept at managing diverse personalities with diplomacy and adaptability.
• Strong communicator capable of clearly setting expectations and giving feedback.
• Focused on achieving sales and performance targets with a results-oriented approach.
• Solution-driven, addressing challenges proactively while following company guidelines.
• Approachable and trustworthy, capable of fostering strong relationships with customers and colleagues.
• Energetic and determined to execute tasks with excellence, driving team and business success.

Benefits & Perks

• Performance-based monthly bonus scheme with attainable targets rewarding achievements above base salary.
• 50% discount for colleagues on Mountain Warehouse and Animal brands plus twice-yearly uniform allowances.
• One weekend off per month and 28 days annual leave including bank holidays.
• Generous colleague referral incentive program.
• A stable, well-supported working environment.
• Recognition through length of service awards.

Additional Information

This role is a full-time, onsite position located in Christchurch's Tower Junction retail location. The position expects leadership, operational oversight, and a high commitment to customer satisfaction and store profitability.